Resident Manager

Southern Management Companies•Hillcrest Hgts, MD

18h

About The Position

Resident Managers manage the day-to-day operations of an assigned community section and are responsible for meeting associated goals. They ensure that the section and its team members comply with Southern Management Company policies, procedures, and standards, as well as applicable local and federal government regulations and guidelines. The role includes managing resident accounts and collections, supporting resident relations and customer service, and carrying out basic Resident Manager responsibilities.

Requirements

Excellent written and verbal communication skills.
Outstanding interpersonal skills and exceptional customer service skills.
Ability to lead, coach, and motivate effectively.
High-level critical-thinking skills.
Knowledge of current applicable laws.
Strong organizational skills and adaptability in fast-paced environments.
Ability to maintain neat and accurate records.
Aptitude with Microsoft Word and Excel.
Graduation from The Southern Difference Institute, or an equivalent combination of education and property-management experience.
Three years of experience in a property-management setting.
Experience in customer service, sales, marketing, or real estate.

Nice To Haves

Experience with Yardi software products.

Responsibilities

Manage all day-to-day operations of the assigned section and meet associated goals.
Ensure Southern Management policies, procedures, and internal quality-control standards are upheld.
Build positive relationships with team members, customers, and vendors, and provide high levels of service.
Hire, train, coach, counsel, and manage assigned team members.
Perform all Credit Counselor duties.
Assist with preparation of the annual budget and community plans.
Respond to emergency situations as needed.
Ensure resident accounts are accurate and current, and handle collections.
Conduct new-resident move-in orientations.
Serve as the primary contact for customers, team members, and vendors associated with the assigned section.
Stay informed about industry trends.
Demonstrate behaviors that cultivate a positive work culture and contribute to community and company engagement efforts.
Perform other duties as assigned by a manager or supervisor.
Manage daily operations and inspections to ensure compliance with company standards.
Address resident concerns and provide excellent customer service.