Resident Manager

Corvias Corporate Services, LLC • Fort Bragg, NC

1d

About The Position

The Resident Manager designs and implements operational and administrative programs to achieve and maintain resident satisfaction targets and retention goals. The role leads by example and takes a hands-on approach to the day-to-day management of resident account management services.

The Resident Manager oversees resident relations and housing-related financial transactions, resolves complex or sensitive resident concerns, and develops campaigns and strategies to improve resident satisfaction, retention, and community value. The position also supervises, coaches, and develops team members and maintains effective relationships with partner stakeholders.

Requirements

• At least 5 years of relevant experience, including at least 2 years in residential property management.
• At least 3 years in a supervisory role.
• Ability to lead service representatives, coach team members to improve performance, and train them on compliance, renewals, and customer complaint resolution.
• Ability to maximize revenue through data-driven customer loyalty and retention programs.
• Ability to perform accounting functions, including managing delinquent accounts, implementing collections procedures, and verifying transactions against audit trails and ledgers.
• Ability to interpret and analyze data, identify trends, and connect operational and administrative activities to business strategies.
• Ability to organize individual and team activities to ensure productive operations and meet or exceed business goals.
• Ability to interact professionally with people from diverse backgrounds and resolve escalated customer concerns involving complex or sensitive matters.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
• Valid driver’s license and use of a personal vehicle required.
• Ability to work weekend and evening hours as needed.
• Ability to travel up to 25% of the time.

Responsibilities

• Oversee day-to-day resident relations and work with cross-functional colleagues to support a positive resident experience.
• Oversee analysis, processing, and reconciliation of housing-related resident financial transactions; identify variances and resolve discrepancies.
• Personally resolve complex or sensitive resident concerns, questions, and requests, and address chronic noncompliance with community policies.
• Design and deploy resident information and engagement campaigns to improve satisfaction, as measured by survey responses and community ranking.
• Help identify and deploy strategies to increase income, decrease expenses, and improve the overall value of the community.
• Set clear expectations, supervise team members, promote accountability and ownership, and provide timely performance feedback.
• Lead team training and development through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
• Develop and maintain effective relationships with key partner stakeholders, respond to partner requests, and collaborate to support program effectiveness.
• Perform Resident Associate duties as needed and other duties as assigned.

Benefits

• Choice between two benefit-rich medical, dental, and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company-paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts for Health and Dependent Care
• Complimentary Employee Assistance Program
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed