Resident Care Manager

Cedarhurst of Dyer • Dyer, IN

1d

About The Position

The Resident Care Manager oversees and coordinates resident care and the care staff team to support high standards of service, safety, and resident satisfaction. Reporting directly to the Director of Nursing, the role provides leadership in developing individualized service plans, supervising and mentoring care staff, and ensuring compliance with company policies and regulatory requirements. The manager connects residents, families, staff, and community leadership while promoting resident-centered physical, emotional, and psychosocial well-being.

The position combines administrative oversight, direct resident care, staff development, scheduling, and community programming. It emphasizes residents’ dignity, independence, and quality of life, and requires collaboration with families and colleagues. Work may involve extended walking or standing, movement throughout the community and resident apartments, occasional stooping, kneeling, crouching, crawling, climbing, or balancing, and lifting up to 50 pounds independently or up to 200 pounds with assistance. The employee must follow infection-prevention protocols, use PPE when required, and stay current with training and ongoing education.

Requirements

• Associate degree and 2 or more years of experience preferred, or 4 or more years of relevant experience.
• Demonstrated proficiency with common digital tools and applications, including Microsoft Outlook, Excel, and Word, web-based platforms, electronic health record systems, and applicable HR systems.
• Ability to communicate effectively and identify and interpret written information.
• Ability to follow infection prevention and control protocols and use PPE when required.
• Ability to stay current with required training and ongoing education.

Nice To Haves

• CNA or CMT certification.
• CPR or BLS certification.
• Experience in a similar role, preferably in a senior living community or healthcare setting.
• Associate degree and 2 or more years of experience.

Responsibilities

• Develop and facilitate resident-directed programming, under the direction of the Director of Nursing and Executive Director, to meet residents’ assessed needs, interests, and capabilities.
• Assess residents’ needs upon move-in and incorporate activities goals into individualized service plans.
• Assist with resident orientation and identify potential changes or concerns related to individualized service plans.
• Collaborate with staff, volunteers, residents, families, and the extended community to provide psychosocial care consistent with the company’s approach.
• Educate care staff and families about individualized service plans and best practices for caring for people with dementia.
• Mentor staff and volunteers, provide care training, and ensure resident care programs are implemented.
• Coordinate care staff schedules, provide hands-on care as needed, and ensure adequate coverage.
• Organize and conduct care staff orientation, mentorship, and ongoing training, including new-hire orientation.
• Ensure excellent resident care across all care levels in the community.
• Participate in preparing monthly calendars and newsletters as requested, and encourage, assist with, and participate in resident activities.
• Participate in interviewing and onboarding care staff.
• Provide input on care staff performance and coordinate with the Director of Nursing on performance reviews.
• Assess and complete day-to-day nursing duties during scheduled floor nurse shifts.
• Understand and carry out the responsibilities of resident care roles.
• Promote residents’ physical, personal, and emotional well-being and support their return to their maximum self-care and independence when possible.
• Understand residents’ Advance Directives and follow their wishes.
• Ensure effective communication with residents’ families concerning residents’ physical, personal, and emotional well-being.
• Create and manage the department schedule using Attendance on Demand, ensuring adequate coverage within the labor budget and compliance with platform expectations and guidelines.
• Take direction from management, work collaboratively, take initiative, and engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Perform other duties as assigned.

Benefits

• Medical insurance.
• Life insurance.
• Long-term disability coverage.
• 401(k) plan with company match after one year of service for eligible employees.
• GROW Points rewards system.
• Exclusive Skechers shoe discounts.
• Early paycheck access.
• Training and opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree