Nurse Manager - CBOC Clinic

Veterans Health Administration • Charleston, WV

17d • Hybrid

About The Position

The Nurse Manager oversees all operations at the Community Based Outpatient Clinic (CBOC) in Charleston, West Virginia, for the Hershel “Woody” Williams VA Medical Center. The role supervises on-site nursing staff and manages employee and patient flow, while ensuring compliance with accrediting, regulatory, and agency standards and the delivery of quality care.

The incumbent serves as a clinical expert and is accountable for the nursing process when providing or supervising direct patient care. The Nurse Manager coordinates patient-centered care, education, and self-management across the continuum of care and collaborates with interdisciplinary teams on care outcomes and improvement initiatives. The position integrates CBOC services with the parent Medical Center and VISN, and works with clinical and administrative leaders to provide safe, effective, and efficient care.

The Nurse Manager coordinates clinic programs and operations, monitors performance measures, analyzes operational data and utilization, develops reports, and supports staffing, funding, facilities, and budget planning. The position leads quality improvement and performance activities, educates staff on clinical measures, monitors compliance, addresses deficiencies, and recruits and retains staff. The role also represents the clinic to health-related organizations and community groups, communicates with Medical Center leadership, participates in committees and meetings, and develops educational plans and validates staff competencies.

The position is scheduled Monday through Friday, 7:30 AM to 4:00 PM. Ad hoc telework is available; this is not a virtual position.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited professional nursing program, subject to the stated VA education pathways and exceptions.
• Current, full, active, and unrestricted registration as a graduate professional nurse in a U.S. State, Territory, Commonwealth, or the District of Columbia; the stated Graduate Nurse Technician exception may apply.
• Meet the education and experience requirements for the applicable VA Nurse grade and level.
• A full and unrestricted license from a U.S. State or territory.
• U.S. citizenship, unless appointment of a non-citizen is permitted under VA policy.
• Pass a pre-employment physical evaluation or examination.
• Participate in the seasonal influenza vaccination program.
• Complete required background/security investigation, onboarding, and application documentation.
• Meet applicable selective service registration requirements for males born after December 31, 1959.

Nice To Haves

• Two to three years of management experience.

Responsibilities

• Serve as the clinical expert and be accountable for all elements of the nursing process when providing or supervising direct patient care.
• Assess, plan, implement, and evaluate care delivery using age-specific components.
• Coordinate care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Collaborate with interdisciplinary team members and develop process-improvement initiatives to influence care outcomes.
• Participate in unit- and program-level quality improvement and customer service initiatives.
• Integrate CBOC services with those of the parent Medical Center and VISN.
• Work with clinical and administrative leadership to implement safe, effective, and efficient care.
• Coordinate program activities to support efficient operations and accomplishment of the clinic mission.
• Meet applicable performance measures and participate in establishing goals, staffing, funding, and facilities needed to fulfill the mission.
• Collect and analyze operating data; develop reports; analyze utilization, call patterns, scheduling, and physician practice patterns.
• Facilitate quality health care and maintain a safe environment for employees and patients.
• Oversee performance improvement and lead efforts to improve patient care, employee morale, and staff growth.
• Educate staff on clinical performance measures, monitor compliance, and address identified deficiencies.
• Recruit and retain staff for assigned areas.
• Lead employees and other disciplines in meeting Joint Commission performance standards and clinic measures, including PACT measures, secure messaging, post-discharge contact, test-result notification, patient satisfaction, and other clinical measures.
• Participate in budget planning by presenting needs, estimates, and justifications; execute, monitor, and adjust the budget for approved program or priority changes.
• Work with management and program officials to resolve resource problems and conflicts.
• Promote employee morale, organizational pride, productivity, and retention.
• Represent the clinic to health-related organizations, government entities, and community groups.
• Conduct projects and studies affecting clinic functions, including policy, work methods, position management, records, services, automation, program goals, and personnel management.
• Keep the Ambulatory Chief of Staff and appropriate primary-site management officials informed of administrative activities and situations that may affect management decisions.
• Analyze and disseminate directives from higher authorities to responsible personnel.
• Attend designated committee meetings to present the CBOC perspective and provide input and recommendations.
• Meet regularly with Medical Center service-line supervisory staff and keep them informed of clinic activities and concerns.
• Assess educational needs, develop and implement educational plans for self and staff, validate competencies, and identify needs for interventions.

Benefits

• Competitive salary with regular salary increases and potential performance awards.
• 50 days of paid time off per year, including 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Traditional federal pension with five-year vesting and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree