Beaverton Eye Clinic Office Manager

PACIFIC UNIVERSITY • , OR

3d • $50,592 - $58,592 • Onsite

About The Position

The Beaverton Eye Clinic Office Manager supervises clinic office staff and oversees the financial and business office operations at a designated Pacific EyeClinic. The position provides on-site staff supervision, scheduling, and training while participating in routine clinic business operations, with an emphasis on excellent patient care and educational experiences. It manages front-office functions, patient records and billing workflows, clinic supplies and room needs, and coordination with university technology and clinic partners.

The Office Manager has full supervisory responsibility for front-office coordinators and specialty optometry service coordinators, including scheduling, evaluations, counseling or discipline, approving absences and overtime, and making recommendations concerning hiring, termination, compensation, job changes, and training. The position works closely with and reports to the Senior Director of Clinic Operations, collaborating with the Clinic Director, opticians, instructors, attending doctors, and the central business office to support efficient, positive, and compliant operations and balanced educational experiences for interns.

The role works independently with minimal supervision within university policy constraints; work is checked or verified frequently. The work takes place in a clinic office environment. The position requires flexibility to work Saturdays and accept assignments at other centers. Compensation is listed as $50,592–$58,592.

Requirements

• High school diploma required.
• Previous experience working in a health care facility, with an emphasis on medical insurance billing.
• Ability to protect the confidentiality of patient medical and financial information and comply with HIPAA rules and procedures.
• Excellent verbal and written communication skills and professional judgment when interacting with patients, optometry students, optometric physicians, and others in the health care community.
• Strong word-processing and database-management skills.
• Working knowledge of computers, standard office equipment, and electronic health record systems.
• Ability to maintain accuracy in numerous detailed record-keeping tasks.
• Ability to work independently and as a team member.
• Ability to accept flexible working hours, including Saturdays, and assignments at other centers.
• Strong organization, flexibility, deadline awareness, judgment, and ability to prioritize and develop efficient work methods.
• Full supervisory responsibility for front-office coordinators and specialty optometry service coordinators, including staff scheduling, employee evaluations, counseling or discipline, approving absences or overtime, and making recommendations about staffing and employment changes.
• Bilingual Spanish/English language skills are required at the Cornelius location.

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• Experience in vision care.
• Bilingual Spanish/English language skills are preferred but not required at locations other than Cornelius.

Responsibilities

• Supervise, schedule, and train clinic office staff, and participate in routine business operations.
• Manage on-site technology issues, track trouble tickets, and coordinate with UIS.
• Oversee the interpreter-ordering process for scheduling staff and students.
• Serve as the first point of contact for provider scheduling concerns and insurance issues or errors.
• Coordinate clinic room needs and equipment concerns with the Clinic Director.
• Oversee EPIC work queue management.
• Post charges and payments and process standard courtesy and social service adjustments.
• Use third-party billing expertise to determine coverage and claims submission routes, and explain financial obligations to patients.
• Collect patient balances at the time of service and contact patients about delinquent accounts.
• Manage reception, including telephone answering, scheduling, general reception, appointment confirmations, patient concern triage, bank deposits, visitor assistance, and keeping the office organized.
• Oversee maintenance of ophthalmic supplies in exam rooms and supply cabinets.
• Provide initial and ongoing computer-system training for staff.
• Maintain the patient database, including procedure, material, and diagnosis coding; demographic information; and appointment, reschedule, cancellation, and no-show records.
• Collaborate with the central business office on insurance claim support and coding processes.
• Work with the Clinic Director, opticians, course instructors, and attending doctors to coordinate intern educational experiences and patient care.
• Maintain a professional appearance and atmosphere in the center.
• Work closely with and report to the Senior Director of Clinic Operations to maintain efficient, positive, and compliant office operations.
• Serve as a liaison among centers, social service patients, and agencies.
• Oversee timely preparation and distribution of correspondence, including referral acknowledgements, incoming mail, releases of information, and managed care documents.
• Perform other related duties and seek ways to increase revenues, improve operations, enhance customer service, and promote the College of Optometry Clinical Program.

Benefits

• Generous paid time off, including vacation, holidays, winter break, and sick leave.
• Medical coverage with alternative care options; in-network services are covered at 100% after payroll deduction.
• Dental and vision plans.
• Generous retirement contribution after one year of service, with no match required.
• Free mental health appointments.
• Tuition remission for eligible employees and their dependent children.
• Free access to the on-campus sports facility and library.
• Discounts on campus food, bookstore purchases, and clinic services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED