Clinic Manager Jobs

About The Position

Requirements

• Work collaboratively with people of all ages, social, and ethnic backgrounds
• Work independently and as part of a team
• Excellent time management skills with the ability to simultaneously manage multiple projects and meet deadlines
• Ability to work in a fast paced environment
• Excellent oral and written communication; basic math skills
• Proficient in using computer and office equipment
• Ability to convey a sense of confidence and trust to all patients
• Ability to relate well to other health professionals and support staff
• Ability to carry out administrative and patient support services
• Ability to maintain patient confidentiality
• Able to work flexible hours, including evenings and weekends
• Able to work at various health center locations and outreach sites
• Bachelor’s degree in Healthcare Administration, Public Health, Business Management or related field; or, three years of healthcare supervisory experience may be considered in lieu of a Bachelor's degree
• Prior supervisory experience and excellent customer services skills.
• Relevant work experience will be considered in lieu of formal education.

Nice To Haves

• Master’s degree in related field
• Bilingual English/Spanish
• two years of experience working in an outpatient primary care clinic
• two years of supervisory experience
• experience working at a Federally Qualified Health Center (FQHC)

Responsibilities

• Coordinates and supervises the daily activities of medical and dental support staff.
• Resolves routine and semi-complex problems independently. Works collaboratively with the Dental Director, Behavioral Health Director and Nursing Manager to deliver an excellent patient experience and ensures an optimal clinic work flow. Appropriately escalates patient complaints, quality risk events and complex issues to the Site Director.
• Assists subordinates with non-complex work-related matters to include, but not limited to: analyzing patient and provider scheduling priorities, answering telephones using proper telephone etiquette, greeting and processing patients, keeping patients and providers informed of their respective status and retrieving health information as needed.
• Responds promptly and with caring actions to patients and employees in a manner that is consistent with the health center’s core values.
• Contributes to the success of Camino Health Center by partnering with the Quality Improvement Manager and other health center Management Team members in the development and implementation of quality improvement activities.
• Ensures the essential functions of medical and dental support staff, are carried out in a satisfactory manner. Collaborates with the Nurse Manager and Dental Director to ensure the work of the medical and dental support staff efficiently supports the needs of the care teams.
• Monitors phone utilization and properly staffs to meet patient demand. Oversight of the Perinatal Coordinator’s activities and the health center’s Comprehensive Perinatal Services Program (CPSP). Collaborates with the Chief Medical Officer and Nurse Manager to ensure CPSP program is fully integrated into the health center’s service delivery model (SJC ONLY).
• Ensures medical and dental support staff deliver high quality customer service at all times (in-person and on the phone).
• Proactively monitors the medical and dental clinic schedules in order to ensure optimal patient access and department productivity goals are achieved.
• Ensures patient appointment scheduling is completed in accordance with the health center’s protocols and relevant payer/funder requirements.
• Coordinates patient reminder and no-show calls.
• Ensures Patient Services Representatives and Dental Assistants efficiently and accurately check-in patients.
• Ensures the health center’s Sliding Fee Policy is accurately and consistently carried out.
• Ensures staff accurately follow the cash collection process in a manner consistent with the health center’s policies.
• Conducts a daily cash reconciliation to ensure the accurate recording of patient payments.
• Provides oversight of the day-to-day work of the Health Information Clerks. Ensures incoming fax queues are processed timely and accurately in a manner that is consistent with the health center’s policies and procedures.
• Ensures confidentiality of protected health information (PHI) -- written, electronic and verbal communications.
• Ensures the integrity of data in the health center’s electronic health record.
• Coordinates the conversion of paper records to an electronic format. Ensures that electronic documents are uploaded to patients’ electronic medical record accurately and in a timely manner.
• Oversight of tasks generated via the electronic health record’s task management system and any corresponding queues.
• Oversight of the health center’s electronic patient portal.
• Ensures medical and dental support staff accurately document their work in the electronic health record.
• Ensures that patient consents and releases are used in a manner consistent with the health center’s protocols.
• Responsible for reconciling electronic PHI exports and imports.
• Responsible for the accurate processing of medical records and provider deposition subpoenas.
• Primary point of contact and maintains relationship with the third party medical records vendor.
• Evaluates staff performance against job description criteria and competency assessment; provides guidance and coaching to develop individuals as well as the team to highest potential.
• In conjunction with Human Resources, Site, and Dental Directors, actively participates in recruitment activities, promotions, performance improvement plans and disciplinary action for medical and dental support staff.
• Facilitates new support staff onboarding; partners with Leads to ensure new employees successfully complete their probationary period and competency check list.
• Assesses training needs, promotes developmental activities and provides staff in services.
• In coordination with the Quality Improvement Manager, takes an active role in preparing for and participating in program audits, including but not limited to: CalOptima, Monarch, CHOC, CHPD and HRSA.
• In coordination with the Nursing Manager, procures vaccines, ensures the proper inventory of vaccines are maintained and properly stored. Completes excursion reports and the return of expired doses as necessary.
• Fills the role of Vaccine Coordinator for the Vaccines for Children program. Responsible for the day-to-day administration of the program and takes a lead role in preparing for and participating in audits.
• In coordination with the Nursing Manager, procures vaccines, ensures the proper inventory of vaccines is maintained and is properly stored. Completes excursion reports as necessary and return of expired doses.
• Participates and leads Patient Centered Medical Home (PCMH) initiatives.
• Take a lead role in developing and maintaining health center patient registration forms and related policies and procedures.