Manager - Digital Technology Org

Mayo Clinic•Rochester, MN

1d•Hybrid

About The Position

The Manager, Digital Technology Org provides cross-functional leadership to plan, execute, and optimize digital operations, service delivery, analytics, governance, and information security within Mayo Clinic’s technology ecosystem. The role leads operational teams, advances service excellence, enables data-driven decisions, and maintains compliance in a rapidly evolving digital environment. The manager collaborates with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals, champion user-centered service outcomes, and promote responsible information stewardship. This is a hybrid position. The employee must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs. Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.

Requirements

Bachelor’s degree in a related field, such as Information Technology, Computer Science, Data Analytics, Business Administration, or Health Informatics.
At least 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management.
Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.
Must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Nice To Haves

Master’s degree in Business Administration, Information Systems, Public Health, or a related field.
Experience in health systems, research environments, or regulated industries.
Experience with digital reporting tools, performance dashboards, and user analytics platforms.
Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models.
Excellent communication skills, strategic thinking, and the ability to manage ambiguity.

Responsibilities

Lead day-to-day operations for IT and digital services across assigned domains.
Monitor and optimize the performance of digital platforms, analytics pipelines, or service management systems.
Coordinate resolution of service issues, proactively identify risks, and oversee continuous improvement initiatives.
Manage, mentor, and evaluate teams of analysts, technologists, or service personnel.
Foster a culture of collaboration, accountability, and service excellence.
Partner with clinical, administrative, and technology stakeholders to align priorities and maintain transparent communication.
Contribute to departmental and enterprise-wide technology strategies.
Translate digital program goals into operational objectives and workflows.
Support cost modeling, budgeting, resource planning, and project coordination.
Define and enforce standards for service management, documentation, and performance reporting.
Collaborate with governance boards and executive sponsors to ensure service alignment and oversight.
Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.
Use digital tools to monitor user behavior, product performance, and organizational KPIs.
Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency.
Use research findings to inform tactical and strategic recommendations.
Ensure compliance with security frameworks and data protection protocols.
Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners.
Champion security awareness and training across supported teams.