Manager - Digital Technology Org
About The Position
The Manager, Digital Technology Org provides cross-functional leadership to plan, execute, and optimize digital operations, service delivery, analytics, governance, and information security within Mayo Clinic’s technology ecosystem. The role leads operational teams, advances service excellence, enables data-driven decisions, and maintains compliance in a rapidly evolving digital environment. The manager collaborates with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals and promote user-centered service outcomes and responsible information stewardship. This is a hybrid position. The employee must be located within 100 miles of a Mayo Clinic campus and may have occasional on-site expectations based on business needs. Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.
Requirements
- Bachelor’s degree in a related field, such as Information Technology, Computer Science, Data Analytics, Business Administration, or Health Informatics.
- At least 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management.
- Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.
- Excellent communication skills, strategic thinking, and ability to manage ambiguity.
Nice To Haves
- Master’s degree in Business Administration, Information Systems, Public Health, or a related field.
- Experience in health systems, research environments, or regulated industries.
- Experience with digital reporting tools, performance dashboards, and user analytics platforms.
- Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models.
Responsibilities
- Lead day-to-day operations for IT and digital services across assigned domains.
- Monitor and optimize digital platforms, analytics pipelines, or service management systems.
- Coordinate resolution of service issues, identify risks proactively, and oversee continuous improvement initiatives.
- Manage, mentor, and evaluate teams of analysts, technologists, or service personnel.
- Foster collaboration, accountability, and service excellence, and partner with clinical, administrative, and technology stakeholders to align priorities and communication.
- Contribute to departmental and enterprise-wide technology strategies and translate digital program goals into operational objectives and workflows.
- Support cost modeling, budgeting, resource planning, and project coordination.
- Define and enforce standards for service management, documentation, and performance reporting.
- Collaborate with governance boards and executive sponsors to support service alignment and oversight.
- Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.
- Use digital tools to monitor user behavior, product performance, and organizational KPIs.
- Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency.
- Use research findings to inform tactical and strategic recommendations.
- Ensure compliance with security frameworks and data protection protocols.
- Oversee access control, system integrity, and response procedures in collaboration with enterprise security partners.
- Promote security awareness and training across supported teams.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Affordable vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
