Manager - Digital Technology Org
About The Position
The Manager, Digital Technology Org provides cross-functional leadership to ensure the successful planning, execution, and optimization of digital operations, service delivery, analytics, governance, and information security within Mayo Clinic’s technology ecosystem. The role leads operational teams, advances service excellence, enables data-driven decisions, and maintains compliance in a rapidly evolving digital environment. The position collaborates with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals and promote user-centered service outcomes and responsible information stewardship. The role leads day-to-day IT and digital service operations across assigned domains; monitors and optimizes digital platforms, analytics pipelines, or service management systems; coordinates service issue resolution; identifies risks; and oversees continuous improvement. It manages, mentors, and evaluates teams, partners with clinical, administrative, and technology stakeholders, and contributes to technology strategy, operational planning, budgeting, resource planning, and project coordination. The manager defines and enforces service management, documentation, and performance-reporting standards; works with governance boards and executive sponsors; and oversees audit readiness, documentation accuracy, and customer-satisfaction feedback. The role also uses digital tools and research findings to assess user behavior, product performance, organizational KPIs, campaigns, business cases, and operational efficiency. It ensures compliance with security frameworks and data-protection protocols, oversees access control, system integrity, and response procedures with enterprise security partners, and promotes security awareness and training. This is a hybrid position located within 100 miles of a Mayo Clinic campus, with occasional on-site expectations based on business needs. Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.
Requirements
- Bachelor’s degree in a related field, such as Information Technology, Computer Science, Data Analytics, Business Administration, or Health Informatics.
- At least 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management.
- Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.
- Excellent communication skills, strategic thinking, and ability to manage ambiguity.
- Position must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.
- Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.
Nice To Haves
- Master’s degree in Business Administration, Information Systems, Public Health, or a related field.
- Experience in health systems, research environments, or regulated industries.
- Experience with digital reporting tools, performance dashboards, and user analytics platforms.
- Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models.
Responsibilities
- Lead day-to-day operations for IT and digital services across assigned domains.
- Monitor and optimize digital platforms, analytics pipelines, or service management systems.
- Coordinate resolution of service issues, identify risks, and oversee continuous improvement initiatives.
- Manage, mentor, and evaluate teams of analysts, technologists, or service personnel.
- Foster collaboration, accountability, and service excellence across teams.
- Partner with clinical, administrative, and technology stakeholders to align priorities and maintain transparent communication.
- Contribute to departmental and enterprise-wide technology strategies and translate program goals into operational objectives and workflows.
- Support cost modeling, budgeting, resource planning, and project coordination.
- Define and enforce standards for service management, documentation, and performance reporting.
- Collaborate with governance boards and executive sponsors to ensure service alignment and oversight.
- Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.
- Use digital tools to monitor user behavior, product performance, and organizational KPIs.
- Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency.
- Use research findings to inform tactical and strategic recommendations.
- Ensure compliance with security frameworks and data-protection protocols.
- Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners.
- Promote security awareness and training across supported teams.
Benefits
- Medical plan options
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage
- Vision plan with a national network
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses
- Competitive retirement package
- Competitive compensation
- Comprehensive benefit plans
- Continuing education and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
