Senior Manager, Clinical Technology Innovation, Digital & Technology Transformation

Chartis

21h•$158,000 - $200,000•Remote

About The Position

The Senior Manager, Clinical Technology Innovation will provide leadership within Chartis’ Digital & Technology Transformation line of business, helping healthcare organizations navigate complex technology-enabled transformation. The role requires deep expertise in clinical informatics, EHR readiness, and change management, particularly in Epic environments, to prepare for, implement, optimize, and sustain large-scale technology initiatives. The Senior Manager will partner with health system executives, clinical leaders, operational stakeholders, and informatics teams. They will advise on clinical informatics, Epic readiness, workflow redesign, stakeholder engagement, organizational change, adoption planning, governance, and value realization, translating clinical, operational, and technology considerations into actionable recommendations aligned with organizational priorities. In addition to leading client delivery, the role contributes to practice growth through business development, thought leadership, and mentoring. Chartis allows remote work and has offices in Boston, Chicago, New York, Washington D.C., and Nashville.

Requirements

Deep expertise in clinical informatics, clinical workflow assessment, operational readiness, and technology-enabled transformation.
Significant Epic experience, including leading readiness, adoption, implementation, or optimization efforts within health systems.
Strong understanding of clinical operations and the effects of technology changes on care delivery, clinician experience, and patient outcomes.
Demonstrated ability to advise senior healthcare leaders, manage complex projects, and influence cross-functional stakeholders.
Strong analytical, problem-solving, communication, and people leadership skills.

Nice To Haves

Clinical background, including nursing, therapy, or other direct patient care experience.
Experience with Epic refuel, post-go-live optimization, or clinical workflow enhancement.
Prior management consulting experience.
Epic application certification.
An advanced degree, such as an MBA, MHA, MPH, or MSN.

Responsibilities

Lead client engagement delivery, including directing engagement team activities, guiding problem solving, and overseeing analyses and deliverables.
Advise clients on complex transformation engagements, including how EHR and workflow changes affect care delivery, patient safety, clinician experience, and operational performance.
Advise on the EHR lifecycle, from strategy and selection through implementation and optimization, and on related operational impacts.
Advise on governance, decision-making, accountability, and risk mitigation strategies for transformation.
Assess organizational readiness and clinical workflows, evaluate end-user impacts, and develop strategies that drive adoption, improve performance, and support long-term transformation.
Lead readiness and informatics workstreams across Epic implementation, optimization, refuel, and broader transformation efforts.
Help clients define, measure, and realize value from EHR and digital transformation investments through success measures, accountability, and sustainability plans.
Develop recommendations that communicate the need for change and the complexities and implications of transformation, and influence stakeholders to align and act.
Develop practical frameworks, methods, and approaches that improve client delivery and create broader impact across the firm.
Build and maintain trust-based relationships with existing and prospective clients.
Coach and mentor client leaders and Chartis colleagues through practical, apprenticeship-based learning.
Foster collaboration within engagement teams, across practices, and throughout the firm.
Help maintain a collaborative culture that attracts, develops, and retains mission-driven consulting professionals.
Contribute to business development and thought leadership.