DIGITAL TRANSFORMATION MANAGER

Cook County • Chicago, IL

1d

About The Position

The Digital Transformation Manager modernizes, digitizes, and standardizes critical business processes to improve operational efficiency across Cook County Health. The role develops, tests, and implements digitized data tools and visualizations, and designs, develops, and maintains interactive dashboards and performance reports using healthcare data, business intelligence platforms, and data collection tools. The manager collaborates with stakeholders to define requirements, ensure data integrity, and provide actionable insights that support operational, clinical, and strategic decision-making.

Requirements

• High school diploma or GED and at least 8 years of experience digitizing manual processes; alternatively, a bachelor's degree from an accredited college or university and at least 5 years of experience digitizing manual processes.
• At least 2 years of experience working with healthcare data, including developing dashboards and using visualization tools.
• Proficiency in Microsoft Office products and tools including SQL, Forms, Workflows, and PowerApps.
• Excellent verbal and written communication and interpersonal skills to communicate with staff at all levels and a patient population of diverse cultures and age groups.
• Strong organizational skills and the ability to prioritize, plan, and organize projects and tasks.
• Analytical, organizational, problem-solving, decision-making, critical-thinking, and conflict-management/resolution skills.
• Ability to follow department policies and standards using best practices.
• Ability to handle confidential information.
• Ability to interpret and understand complex contract conditions and identify potential liabilities and areas for improvement.
• Ability to train others by presenting concepts and demonstrating tasks.
• Attention to detail.
• Adherence to hospital and department safety requirements, including personal protective equipment, handwashing and sanitizing practices, and applicable engineering and work-practice controls.
• Official proof of required education or transcripts must be provided at the time of interview, as applicable.

Nice To Haves

• Master’s degree from an accredited college or university.
• At least 10 years of experience digitizing manual processes.
• Experience working in a healthcare environment.
• Experience with predictive analytics.
• Experience leveraging AI tools.

Responsibilities

• Lead business process automation, enhance data governance, and deliver high-impact reporting and dashboards.
• Support standardization of data tools to ensure compliance, accuracy, and data governance.
• Collaborate with leadership and departments including Human Resources, Nursing, Operations, Employee Health, and clinical departments to improve operational efficiency and automate manual processes.
• Work with Hospital Information Systems (HIS) to use current technologies and infrastructure and to enhance proposed tools.
• Provide tools that increase visibility and transparency for system-level workflows.
• Leverage AI tools and new technologies to improve operational goals and effectiveness.
• Manage and monitor automated workflows, forms, and PowerApps to ensure they function as intended, and update them as needed.
• Attend and participate in team, committee, and other meetings as needed.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Basic term life insurance
• Pension plan
• Deferred compensation program
• Paid holidays
• Vacation time
• Sick time
• Potential eligibility for the Public Service Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED