Digital Transformation Manager
About The Position
The Digital Transformation Manager leads and coordinates Enterprise Resource Planning (ERP) projects that support County business operations, technology strategy, and organizational goals. The role leads the County’s central digital transformation effort to improve operational efficiency through alignment of business strategies and technology solutions. The manager serves as a liaison among Information Technology, Department IT Managers, departments, County leadership, vendors, and implementation partners. The position coordinates portfolio-based alignment across multiple business processes to provide unified visibility into organizational workflows. It facilitates cross-functional collaboration, manages project risks and dependencies, and ensures effective communication throughout the project lifecycle. The role also establishes governance structures to support consensus-based decisions and project effectiveness. The position requires six years of progressively responsible experience managing complex technology, ERP, business systems, or enterprise-level projects, including cross-functional team and external vendor coordination, and a bachelor’s degree in a related field. Relevant education and experience may be combined. Preferred qualifications include ERP platform experience, public-sector or large-organization experience, change management, process improvement, systems integration, large multi-department project management, and familiarity with Agile, Waterfall, or hybrid methodologies.
Requirements
- Six years of progressively responsible experience managing complex technology, ERP (hosted or cloud-based), business systems, or enterprise-level projects.
- Experience coordinating cross-functional teams and external vendors.
- Bachelor’s degree in information technology, computer science, business administration, project management, public administration, or a related field; a combination of relevant education and experience is accepted.
- Knowledge of business process redesign principles and practices.
- Knowledge of project management methodologies for achieving objectives within established budgets and schedules.
- Knowledge of researching and evaluating new and emerging technologies to achieve business value.
- Skills with DevOps and/or Jira Boards, programming languages such as SQL, Java, or Python, Microsoft Suite applications such as Project, Teams, Word, PowerPoint, and Excel, and relational databases.
- Ability to collaborate effectively, prioritize and execute tasks, and establish and maintain good working relationships.
- Ability to communicate complex IT concepts and terminology clearly to technical and non-technical staff, verbally and in writing.
- Ability to build partnerships with people from different disciplines and with varying degrees of technical experience.
- Ability to consult with project stakeholders and sponsors on business process and project management, champion change, and drive solutions independently or as part of a team with minimal supervision.
- Ability to be proactive and motivated to accomplish goals and objectives beyond what is required.
- Ability to perform essential functions satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Experience implementing or managing ERP systems such as SAP, Oracle, Workday, PeopleSoft, Tyler, CGI Advantage, or similar enterprise platforms.
- Experience in a public-sector or large organizational environment.
- Experience with change management and organizational readiness.
- Experience with business process improvement and systems integration.
- Experience managing large, complex, multi-departmental projects.
- Familiarity with Agile, Waterfall, or hybrid project-management methodologies.
Responsibilities
- Lead the planning, implementation, and completion of ERP projects, process enhancements, and major system initiatives.
- Develop project plans, timelines, milestones, budgets, resource requirements, and performance measures.
- Work with County departments to identify business needs, document requirements, and translate business processes into technology solutions.
- Establish governance structures to manage scope and deliver value.
- Coordinate cross-functional project teams involving IT, Finance, Human Resources, Procurement, Budget, and other County functions.
- Manage ERP implementations, upgrades, enhancements, integrations, and system-related process improvements.
- Coordinate with software vendors, consultants, and implementation partners to ensure project objectives and contractual requirements are met.
- Monitor project scope, schedule, budget, risks, issues, and dependencies, and develop mitigation strategies when necessary.
- Facilitate project meetings and communicate project status, decisions, risks, and recommendations to stakeholders and leadership.
- Support change management, organizational readiness, user acceptance testing, training, and implementation activities.
- Maintain appropriate documentation, governance, testing, and quality-control processes.
- Identify opportunities to improve business processes through technology, automation, and ERP functionality.
- Develop and maintain project governance materials, including project charters, status reports, decision logs, risk registers, and other project documentation.
- Ensure projects comply with County policies, technology standards, security requirements, and applicable laws and regulations.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
