Digital Transformation Analyst

California State University•Fresno, CA

8h•Onsite

About The Position

Working under the direction of the Senior Director of Planning and Digital Transformation, the Digital Transformation (DX) Analyst is responsible for supporting the adoption, integration, and design of campus technology solutions and digital experiences. This includes web, mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions. The DX Analyst will collaborate with cross-functional teams and campus stakeholders to deliver user-centered solutions that align with the University's digital transformation initiatives. This role requires a creative and analytical individual who will use effective communication to facilitate requirements gathering, execution, and project completion.

Requirements

Knowledge of interaction designs.
Ability to troubleshoot using HTML, CSS, and comparable languages.
Strong understanding of user-centered design principles and methodologies.
Knowledge of and working experience with the design, administration, and support of enterprise Web Content Management platforms (e.g., Omni Web CMS).
Knowledge of and working experience with the design, administration, and support of enterprise Mobile App platform(s) (e.g., Modo Labs).
Knowledge of accessibility testing in accordance with Section 508 of the US Rehabilitation Act and the W3C Web Accessibility Initiative (WAI) and analyzes results.
Knowledge of common campus software applications and effective training and technology enablement methods.
Ability to use problem-solving skills and seek to optimize data for the best possible outcome.
Technical skills in web and mobile design, including wireframing, prototyping, responsive design, and interface optimization.
Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines.
Ability to maintain flexibility in response to constantly shifting priorities.
Bachelor's degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field.
Working experience in Web AND Mobile App design.
Demonstrated knowledge of digital accessibility standards (Section 508, WCAG/WAI) and experience supporting accessibility testing and remediation.
Applied knowledge of design thinking principles, project management practices, and Agile methodologies, such as sprints, backlog refinement, and stand-ups.
Experience in UX design, preferably in a Higher Education IT environment.
A portfolio showcasing a range of technology design projects and case studies.

Nice To Haves

Master’s degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field.
Working experience with Modern Campus/Omni Web Content Management System.
Working experience with Modo Labs (Mobile App) Platform.
Experience in supporting High Impact Practices, such as Project-based Learning and Internship programs.
Excellent emotional intelligence and self-awareness.
Excellent ability to work and communicate with technical and non-technical audiences.

Responsibilities

Support the adoption, integration, and design of campus technology solutions and digital experiences.
Collaborate with cross-functional teams and campus stakeholders to deliver user-centered solutions.
Facilitate requirements gathering, execution, and completion of projects.
Conduct needs assessments and user research, including interviews, surveys, focus groups, and data collection.
Evaluate the efficacy of prototypes and projects through usability testing and feedback collection.
Iterate on designs based on user feedback.
Participate in and facilitate workshops, solution demonstrations, and presentations.
Work collaboratively on diverse teams and build effective relationships with technical and non-technical stakeholders.
Maintain effective working relationships with people of diverse backgrounds and collaborate across organizational lines.
Communicate ideas to developers.