Lead Digital Transformation Analyst

Eaton Corporation•Raleigh, NC

1d•$97,000 - $143,000•Remote

About The Position

Eaton’s Critical Power Solutions (CPS) Services team is seeking a Lead Digital Transformation Analyst to join the team. This position will be based remotely within the US, with a preference for Eastern/Central time zones. Minimal travel is expected (~10%). The Lead Digital Transformation Analyst will be part of the Critical Power Solutions Operational Excellence team contributing to the continuous improvement of our digital capabilities and processes. Leveraging knowledge and skills across multiple digital support tools to drive transformation initiatives within the CPS business. At Eaton, our service team delivers solutions to some of our customers’ most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Eaton is a leading supplier of mission critical power distribution, static switching, and power monitoring equipment that ensure reliability in the most demanding applications for data centers, industrial and commercial customers.

Requirements

Bachelor’s degree from an accredited institution.
Minimum of 4 years of professional experience.
Minimum of 2 years of process ownership/optimization the Salesforce application.
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
No relocation benefit is being offered for this position.

Nice To Haves

Experience with Jira, SAP, PowerApp, Visio, Miro, and advanced Microsoft skills.
Experience working with field service or similar industry.
Salesforce Service application experience a plus.
Proven track record of process improvement
Strong ethics, values, and the ability to influence and impact others’ decision making
Strong customer focus and interpersonal skills
Effective communication skills
Ability to work with cross functional teams
Project management experience

Responsibilities

Serve as a strategic partner with business subject matter experts to document critical business processes
Monitor digital enhancement platform (such as PowerApps, Salesforce, SAP, etc.) requests and work with business leads to determine priority
Collaborate with IT to define functional business process needs for digital platform applications
Collaborate with global partners to drive standardization across digital enterprise platforms
Assist with troubleshooting user issues across digital platforms in a timely manner
Formulate techniques for quality data collection to ensure accuracy and legitimacy of data within digital ecosystem.
Analyze data for possible inconsistencies and remediate issues to drive business process change (Account Management, Asset Management etc.)
Develop and implement policies and procedures for effective data handling and management.
Identify and assess current and future training needs based on digitally delivered functionality.
Manage training and work instruction repository for both operations and field services: including document creation and update of documentation in correspondence with on-going platform changes.
Serve as a liaison to the IT Learning Management team to communicate business specific training documentation.
Support AI initiatives by identifying use cases, partnering with business and IT stakeholders, and helping implement responsible AI-enabled solutions that improve operational efficiency, decision-making, and user experience.
Lead change management communication with business team leaders.
Represent CPS Field Service as a subject matter expert for projects with external business partners