Digital Transformation Manager

Mecklenburg County•Charlotte, NC

About The Position

The Digital Transformation Manager leads and coordinates Enterprise Resource Planning (ERP) projects that support County business operations, technology strategy, and organizational goals. The role leads a central digital transformation effort to improve operational efficiency through alignment of business strategies and technology solutions. It serves as a key liaison among Information Technology, Department IT Managers, County departments and leadership, vendors, and implementation partners. The manager aligns work across multiple business processes, facilitates cross-functional collaboration, manages project risks and dependencies, and ensures effective communication throughout each project lifecycle. The position leads ERP implementations, upgrades, enhancements, integrations, process improvements, and other major system initiatives. It develops project plans and governance, coordinates project teams and external partners, monitors scope, schedules, budgets, risks, and dependencies, and supports change management, organizational readiness, testing, training, and implementation. Projects must comply with County policies, technology standards, security requirements, and applicable laws and regulations. The role requires a bachelor’s degree in a relevant field or an accepted combination of relevant education and experience, plus six years of progressively responsible experience managing complex technology, ERP, business systems, or enterprise-level projects. The position is exempt. The stated salary range is $122,958.00 to $184,437.00 per year; pay rates depend on education, skills, experience, and internal equity.

Requirements

Six years of progressively responsible experience managing complex technology, ERP (hosted or cloud-based), business systems, or enterprise-level projects.
Experience coordinating cross-functional teams and external vendors.
Bachelor’s degree in information technology, computer science, business administration, project management, public administration, or a related field; a combination of relevant education and relevant experience is accepted.
Knowledge of business process redesign principles and practices to achieve positive business outcomes.
Knowledge of project management methodologies for achieving objectives within established budgets and schedules.
Knowledge of researching and evaluating new and emerging technologies to achieve business value.
Skills with DevOps and/or Jira Boards; programming languages such as SQL, Java, or Python; Microsoft Suite applications such as Project, Teams, Word, PowerPoint, and Excel; and rational databases.
Ability to collaborate in team-oriented environments, prioritize and execute tasks, and establish and maintain good working relationships.
Exceptional communication skills, including the ability to explain complex IT concepts to technical and non-technical staff and provide clear, concise written communications.
Ability to build partnerships with people from different disciplines and with varying levels of technical experience.
Ability to consult with project stakeholders and sponsors on business process and project management, champion change, and drive solutions independently or as part of a team with minimal supervision.
Motivation and proactivity in accomplishing goals and objectives.

Nice To Haves

Experience implementing or managing ERP systems such as SAP, Oracle, Workday, PeopleSoft, Tyler, CGI Advantage, or similar enterprise platforms.
Experience in a public-sector or large organizational environment.
Experience with change management and organizational readiness.
Experience with business process improvement and systems integration.
Experience managing large, complex, multi-departmental projects.
Familiarity with Agile, Waterfall, or hybrid project-management methodologies.

Responsibilities

Lead the planning, implementation, and completion of ERP projects, process enhancements, and major system initiatives.
Develop project plans, timelines, milestones, budgets, resource requirements, and performance measures.
Work with County departments to identify business needs, document requirements, and translate business processes into technology solutions.
Establish governance structures to manage scope and deliver value.
Coordinate cross-functional teams involving IT, Finance, Human Resources, Procurement, Budget, and other County functions.
Manage ERP implementations, upgrades, enhancements, integrations, and system-related process improvements.
Coordinate with software vendors, consultants, and implementation partners to meet project objectives and contractual requirements.
Monitor project scope, schedule, budget, risks, issues, and dependencies, and develop mitigation strategies when needed.
Facilitate project meetings and communicate project status, decisions, risks, and recommendations to stakeholders and leadership.
Support change management, organizational readiness, user acceptance testing, training, and implementation activities.
Maintain appropriate documentation, governance, testing, and quality-control processes.
Identify opportunities to improve business processes through technology, automation, and ERP functionality.
Develop and maintain project governance documentation, including project charters, status reports, decision logs, and risk registers.
Ensure projects comply with County policies, technology standards, security requirements, and applicable laws and regulations.
Perform other related duties as assigned.