Digital Technology Manager

Tecnica Group USA•West Lebanon, NH

About The Position

The Senior Manager, Digital Technology is a hands-on technical leader responsible for managing and evolving Tecnica Group North America's technology infrastructure and enterprise systems. Reporting to the VP of Operations, the role combines direct technical work with team leadership and translates technology strategy into day-to-day execution. The role is central to implementing and operating the company's SAP ERP platform and is accountable for the stability, security, and performance of network and infrastructure across the business. The Senior Manager partners with the VP of Operations and functional leaders to ensure technology decisions support operational needs, brand priorities, and the company's broader transformation agenda. The position leads and develops the Engineering, Help Desk, and Network functions; provides technical leadership throughout SAP implementation; maintains the iSeries ERP until its end of operation; oversees networking, infrastructure, security, enterprise applications, and user support; and works with global IT teams to align North American systems with enterprise standards while addressing regional business needs. Occasional travel to Tecnica Group offices and in-market company events is required.

Requirements

Demonstrated experience with enterprise ERP implementations; SAP experience is strongly preferred.
Technical expertise in networking, infrastructure, and endpoint security.
Ability to contribute hands-on technical work while managing and developing a team.
Experience managing enterprise application portfolios and cross-system integrations.
Strong project management skills and ability to manage multiple workstreams simultaneously.
Effective communication skills, including the ability to translate technical concepts for non-technical business partners.
Experience working within a multi-entity or multi-brand business environment.
Technically strong and hands-on, comfortable working in detail while managing a team and influencing senior stakeholders.
Calm under pressure and able to provide stability and clear direction when systems, projects, or priorities become complex.
Collaborative and communicative, able to build trust with technical colleagues and business partners across functions.
Execution-focused, with a record of following through on commitments and holding a team to the same standard.
Curious and forward-thinking, keeping current with technology trends and seeking continuous improvement.
People-centered, with a commitment to team development and creating an environment where people can do their best work.
Able to travel occasionally by automobile or air to Tecnica Group offices and in-market company events.
Able to perform general administrative work involving sitting or standing at a desk, typing, and computer use; work may also involve climbing, bending, stooping, kneeling, prolonged sitting, and lifting up to 50 pounds.

Nice To Haves

Experience working within a global or matrixed organization.
Familiarity with 3PL, warehouse management, or supply chain technology environments.
Experience working in a similar industry and/or with a portfolio of brands.

Responsibilities

Lead, coach, and develop the Engineering, Help Desk, and Network team, fostering accountability, collaboration, and continuous learning.
Balance hands-on technical contribution with management responsibilities; set priorities and workload expectations, remove obstacles, and support team members' development through feedback, coaching, and stretch opportunities.
Serve as a primary technical lead for the SAP ERP implementation, partnering with the VP of Operations and external partners to deliver project milestones and meet business requirements.
Manage SAP configuration, testing, data migration, and go-live support, remaining hands-on throughout implementation.
Manage iSeries ERP maintenance priorities, documentation, and user support to maintain continuity and stability until the system reaches end of operation.
Develop and maintain SAP ERP knowledge resources, process documentation, and post-implementation user support protocols.
Ensure system integrity, performance, and scalability as the business grows.
Liaise between functional business users and technical teams in North America and the Italian headquarters to resolve issues and drive continuous improvement.
Own the design, maintenance, and performance of network infrastructure across North American locations, ensuring reliability, security, and scalability.
Manage endpoint and infrastructure security in alignment with global standards set by Tecnica Group's parent organization.
Oversee hardware lifecycle management, procurement, and asset tracking.
Maintain and test business continuity and disaster recovery plans for critical systems.
Monitor and maintain connectivity and uptime across office, warehouse, and remote environments.
Support enterprise applications and integrations between SAP and other business-critical platforms.
Oversee helpdesk and user support operations, ensuring timely issue resolution and a high-quality user experience.
Develop and oversee onboarding and training programs that empower users to make effective use of technology.
Evaluate and recommend technology solutions that support operational efficiency and growth.
Partner with global IT teams to align North American systems with enterprise standards while advocating for regional business needs.