Clinic Manager – Empire Eye Physicians

Sight Partners Physicians•Spokane Valley, WA

1d•$80,000 - $100,000

About The Position

Empire Eye Physicians is seeking a motivated, results-oriented Clinic Manager to oversee the daily operations of an assigned ophthalmology clinic. The role balances patient care, operational efficiency, employee engagement, and financial performance. The Clinic Manager leads clinic operations, supports and develops employees, improves patient access and workflows, and partners with physicians, clinical leaders, and regional leadership to ensure efficient operations and high-quality, patient-focused care. The position oversees patient flow, scheduling, referrals, staffing, service recovery, and surgical coordination; leads recruitment, onboarding, training, performance management, and employee development; supports EMR/EHR use, billing documentation, compliance, supplies, equipment, vendors, and facilities; and manages budgets, expenses, operational reporting, and performance improvement. The manager also communicates clinic results and challenges to regional leadership, leads staff meetings, and collaborates with other clinic leaders and organizational support departments.

Requirements

Strong leadership, communication, coaching, and conflict-resolution skills.
Demonstrated ability to lead teams, manage competing priorities, and create a positive work environment.
Strong organizational and analytical skills, including interpreting operational reports, identifying trends, and developing action plans.
Experience with healthcare EMR/EHR systems and clinical office operations.
Understanding of healthcare financial and operational performance, including budgeting, staffing, productivity, and expense management.
Proficiency in Microsoft Office or Google Workspace.
Ability to handle confidential information with discretion and professionalism.
Strong problem-solving skills and ability to work independently while collaborating effectively with physicians and organizational leadership.
Bachelor's degree in Business Administration, Healthcare Administration, or a related field, or at least five years of experience in a medical group practice; an equivalent combination of education and surgical leadership experience may be considered.
At least three years of supervisory or management experience in a healthcare setting.

Nice To Haves

Experience in an ophthalmology practice, specialty medical group, or ambulatory surgery environment.

Responsibilities

Oversee daily clinic operations, patient flow, staffing, scheduling, referrals, appointment availability, and patient access.
Partner with physicians, surgery scheduling, and ambulatory surgery center teams to improve patient readiness, surgical coordination, and conversion to surgery.
Address patient concerns and complaints, coordinate service recovery, and identify ways to improve patient experience.
Review clinic workflows and identify opportunities to improve efficiency, productivity, and service delivery.
Provide leadership and support to clinic employees and designated supervisors.
Oversee recruitment, interviewing, onboarding, scheduling, and staffing needs in partnership with Human Resources and within approved staffing plans.
Ensure employee orientation, job-specific training, and ongoing competency assessments.
Coach, develop, motivate, and evaluate employees; address performance concerns and foster engagement, teamwork, and accountability.
Support staff with EMR/EHR systems, training, and troubleshooting in coordination with IT.
Partner with revenue cycle teams to support accurate billing documentation and fee slip processes.
Promote compliance with healthcare regulations, organizational policies, HIPAA, OSHA/WISHA, and patient confidentiality requirements.
Coordinate staff education and training with appropriate clinical and organizational resources.
Oversee clinic supplies, inventory, equipment, maintenance, facility needs, and vendor services.
Partner with regional leadership and Finance to develop and manage the clinic operating budget.
Monitor labor, supply, and operating expenses and identify opportunities to improve financial and operational performance.
Review operational reports and dashboards, assess trends, and recommend improvements.
Report on key performance indicators, including patient access, clinic productivity, surgical conversion, revenue cycle accuracy, expenses, and patient satisfaction.
Investigate operational barriers, identify root causes, develop corrective action plans, and monitor improvement goals.
Ensure purchases, vendor agreements, and financial commitments follow approval processes and organizational guidelines.
Communicate clinic performance, operational challenges, staffing, financial results, and improvement opportunities to regional leadership.
Establish communication with employees, physicians, clinical leaders, and support departments; lead staff meetings and participate in regional management meetings.