Clinic Manager – Empire Eye Physicians

Sight Partners•Spokane Valley, WA

About The Position

Empire Eye Physicians is seeking a motivated, results-oriented Clinic Manager to oversee the daily operations of an assigned ophthalmology clinic. This hands-on leadership role balances patient care, operational efficiency, employee engagement, and financial performance. The manager leads clinic operations, develops employees, improves patient access and workflows, and collaborates with physicians, clinical leaders, and regional leadership to support efficient operations and high-quality, patient-focused care. The Clinic Manager oversees patient flow, scheduling, referrals, staffing, and service recovery; leads recruitment, onboarding, training, coaching, and performance management; and supports clinical systems, billing documentation, regulatory compliance, supplies, equipment, and facility needs. In partnership with regional leadership and Finance, the manager develops and manages the operating budget, monitors expenses and performance indicators, identifies operational barriers, and implements improvement plans. The role also maintains communication with clinic employees, physicians, support departments, and regional leaders.

Requirements

Strong leadership, communication, coaching, and conflict-resolution skills.
Demonstrated ability to lead teams, manage competing priorities, and foster a positive work environment.
Strong organizational and analytical skills, including interpreting operational reports, identifying trends, and developing action plans.
Experience with healthcare EMR/EHR systems and clinical office operations.
Understanding of healthcare financial and operational performance, including budgeting, staffing, productivity, and expense management.
Proficiency in Microsoft Office or Google Workspace.
Ability to handle confidential information with discretion and professionalism.
Strong problem-solving skills and ability to work independently while collaborating with physicians and organizational leadership.
Bachelor's degree in Business Administration, Healthcare Administration, or a related field, or at least five years of experience in a medical group practice. An equivalent combination of education and surgical leadership experience may be considered.
At least three years of supervisory or management experience in a healthcare setting.

Nice To Haves

Experience in an ophthalmology practice, specialty medical group, or ambulatory surgery environment.

Responsibilities

Oversee daily clinic operations, patient flow, staffing, scheduling, referrals, appointment availability, and patient access.
Partner with physicians, surgery scheduling, and ambulatory surgery center teams to improve patient readiness, surgical coordination, and conversion to surgery.
Address patient concerns and complaints, coordinate service recovery, and identify ways to improve patient experience.
Review clinic workflows and identify opportunities to improve efficiency, productivity, and service delivery.
Lead, direct, and support clinic employees and designated supervisors.
Oversee recruitment, interviewing, onboarding, scheduling, and staffing needs in partnership with Human Resources and approved staffing plans.
Ensure employees receive orientation, job-specific training, and ongoing competency assessments.
Coach, develop, and motivate employees; conduct performance evaluations and address performance concerns in accordance with organizational policies.
Promote employee engagement, teamwork, professional development, and effective communication.
Support staff with EMR/EHR systems, training, and troubleshooting in coordination with IT.
Partner with revenue cycle teams to support accurate billing documentation and fee slip processes.
Promote compliance with healthcare regulations, organizational policies, HIPAA, OSHA/WISHA, and confidentiality requirements.
Coordinate staff education and training with appropriate clinical and organizational resources.
Oversee clinic supplies, inventory, equipment, maintenance, vendor services, and facility needs.
Partner with regional leadership and Finance to develop and manage the clinic operating budget.
Monitor labor, supply, and operating expenses and identify opportunities to improve financial and operational performance.
Review operational reports and dashboards, evaluate trends, and recommend improvements.
Report on KPIs including patient access, clinic productivity, surgical conversion, revenue cycle accuracy, expenses, and patient satisfaction.
Investigate operational barriers and root causes, develop corrective action plans, and monitor progress toward improvement goals.
Ensure purchases, vendor agreements, and financial commitments follow approval processes and organizational guidelines.
Communicate clinic performance, challenges, staffing, financial results, and recommendations to regional leadership.
Lead regular staff meetings and participate in regional management meetings.
Collaborate with other clinic leaders to share best practices and support consistent operations.