Project Manager

Quad Med Medical Clinic•West Allis, WI

About The Position

The Project Manager, Client Services, manages individual client relationships and projects on behalf of the client and Quad. The role serves as the primary day-to-day client contact, develops an in-depth understanding of client business objectives, and coordinates work across internal business units to deliver services that support the client’s marketing goals. The Project Manager manages timelines, task lists, budgets, deadlines, quality, and service performance while maintaining client satisfaction and keeping management informed of issues that may affect the relationship. The position may require travel and temporary out-of-town assignments.

Requirements

Bachelor’s degree in advertising, communication, marketing, or a related field.
At least 2 years of experience, including experience in retail marketing, a corporate marketing department, and an advertising agency.
Strong background in project management concepts, methodologies, and tools.
Strong organizational skills and attention to detail.
Ability to inform staff about project objectives.
Understanding of marketing strategy, creative, photography and videography, print production, media, and digital.
Knowledge of customer service, sales, retail structure, operations, account service and sales management, and best practices, with the ability to communicate and implement them.
Ability to respond quickly and effectively to client needs and issues.
Strong written and verbal communication and interpersonal skills.
Ability to understand and communicate issues verbally and in writing to clients, associates, and management.
Ability to build relationships with clients’ low- and mid-level management.
Ability to manage task execution in support of clients’ marketing goals and foster teamwork and cooperation within the Client Services team.
Ability to set and prioritize goals and achieve them on schedule.
Analytical approach to problem solving and ability to act on own initiative.
Ability to handle multiple issues, items, and functions at once and prioritize them rapidly.
Flexibility to adjust to rapidly changing requirements and schedules.
Willingness to take direction from superiors and seek suggestions from peers and employees.
Ability to build and maintain positive relationships and collaborate with peers and other Quad departments to improve quality and performance.
Experience with MS Word, MS Excel, MS PowerPoint, and Outlook.
Willingness to travel as required and undertake temporary out-of-town assignments.
Basic understanding of remote connectivity for communicating with Quad headquarters.

Responsibilities

Act as the primary day-to-day contact with clients and develop an in-depth understanding of their business objectives.
Develop and manage project timelines and task lists.
Identify opportunities for continued growth and suggest ways to educate clients about Quad services, directly or through the Client Services team.
Manage the execution of tasks to achieve clients’ marketing goals.
Manage complex projects simultaneously and meet tight deadlines within established budgets.
Identify process challenges and work with internal leadership to resolve them.
Attend regular planning meetings and provide detailed written confirmations or reports.
Coordinate work effectively across internal business units.
Build and maintain relationships with clients’ low- and mid-level management.
Ensure clients are satisfied with the Client Services team’s performance and service level.
Keep management regularly informed of events or issues that could affect client relationships.
Ensure the team follows established processes and procedures for timely and accurate service delivery, escalating issues to management when necessary.
Evaluate and monitor the quality and performance of services provided to clients by Quad.
Demonstrate positivity in engagements with others and reflect Quad’s culture and values.