Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• Completion of a medical assisting program, documented by a certificate or official transcript; or medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Knowledge of and ability to use medical terminology in performing job duties.
• Knowledge of coding and billing regulations and computer systems and software used in the functional area.
• Ability to communicate effectively in speech and writing at a level appropriate for the job, including legible handwriting and clear, concise clinical reports.
• Ability to solve problems and identify solutions; provide customer service to patients, families, and staff in high-volume and stressful situations; work independently and as part of a patient care team; and follow instructions and standard operating procedures.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to learn and update clinical knowledge regularly and adapt to a changing healthcare environment.
• Ability to learn population health and disease-population concepts and practices, inventory methods, motivation and learning, and customer relationship service concepts and practices.

Nice To Haves

• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to learn population health and disease-population concepts and practices, inventory methods and practices, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

• Develop expertise in assigned areas within the specialty or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role’s scope.
• Provide patient care, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and performing departmental tasks such as EKGs and ear lavage.
• Handle patient check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills; support clinic operations; manage CRM/In-Basket; and liaise among providers, patients, and staff.
• Follow Stanford Health Care’s C-I-CARE standards and support an exceptional patient and family experience.