Homecare Client Coordinator

SERENITY HOME HEALTH CARE•South Holland, IL

4d•$20 - $22

About The Position

The Client Coordinator manages clients throughout their lifecycle with the company, including taking initial intake calls and providing information to potential clients. The role supports quality care and client satisfaction and maintains client and employee records. The coordinator oversees the well-being, service coordination, and care of assigned clients; reviews new client profiles; staffs new clients; processes care plan changes; maintains client schedules and documentation; communicates status and care changes to supervisors; and supports continuity of services. The position also includes proactive outreach to clients whose services are on hold, management of missed visits, service termination documentation, renewal coordination for VA clients, monthly client surveys, and annual caregiver performance evaluations. This is a Monday-to-Friday position, 9:00 AM to 5:00 PM, for 40 hours per week.

Requirements

Demonstrated customer service and communication skills.
Problem-solving ability and attention to detail.
Technical proficiency using computers and generating reports.
Ability to speak, read, and write English fluently.
High school diploma or equivalent.

Nice To Haves

Two years of experience in a customer service role is highly preferred.
Ability to speak other languages.

Responsibilities

Oversee the well-being, service coordination, and overall care of assigned clients.
Thoroughly review and verify new client profiles for accuracy and completeness.
Complete staffing for new clients within 48 hours and immediately escalate delays to the Branch Manager.
Process client care plan updates, including service or schedule changes, within one hour of receiving new information.
Promptly notify supervisors of changes in client status, details, or care needs.
Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.
Document all client-related communication in the client profile.
Conduct proactive Friday outreach to clients whose services are on hold to assess needs and offer support.
Review missed visits weekly and schedule makeup hours for the following week.
After service termination, close the client profile promptly after investigating and documenting the reason for termination.
Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise.
Begin VA client renewals at least one month before authorization expiration.
Ensure monthly surveys are completed for all clients under the coordinator’s management.
Ensure caregivers serving assigned clients complete an annual performance evaluation.
Take initial intake calls and provide information to potential clients.
Maintain client and employee records.