Homecare Scheduling Coordinator

AdvisaCare • East Lansing, MI

3d

About The Position

AdvisaCare is seeking a Scheduling Coordinator to support its growing care team and help provide customized care that honors each patient's preferences, choices, abilities, and needs. The role has a direct impact on patients and includes coordinating schedules, supporting clients and caregivers, and contributing to office administration and care-team development.

The coordinator answers and triages calls from caregivers, clients, and prospective clients; manages schedules to ensure shifts are staffed; and matches clients with caregivers. The position also supports accurate billing, payroll, and care-note submissions by maintaining compliance with time-reporting processes. The coordinator may be on call for after-hours calls and scheduling changes and may provide field caregiving as needed.

Requirements

• High school graduate or GED.
• Valid driver's license.
• Ability to work responsibly both independently and as part of a team.
• Good communication skills.
• Ability to travel within the service area.
• Ability to pass a drug screen and clear a background check.

Responsibilities

• Answer and triage calls from caregivers, clients, and prospective clients.
• Manage client and caregiver schedules to ensure every shift is staffed.
• Determine suitable client and caregiver matches.
• Maintain compliance with time-reporting systems and processes for accurate billing, payroll, and care-note submissions.
• Assist with office administration.
• Be available for on-call after-hours calls and scheduling modifications.
• Provide field caregiving as needed.
• Help ensure patients receive care tailored to their individual needs.
• Collaborate with the team on recruitment practices and solutions to support organizational outcomes.
• Help build and develop the care team and communicate with care providers to support a positive employee experience.
• Build and maintain client relationships through daily interaction and attention to their needs.

Benefits

• 401(k) retirement plan.
• Ability to earn paid time off.
• Medical benefits available.
• Excellent pay and weekly paychecks.
• Employee appreciation program.
• Rewarding work environment.
• High-tech clientele.
• Advanced skilled training offered.
• Therapy division.
• 24/7 staffing support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED