HomeCare RN Scheduling Coordinator-HHAeXchange Experience Required
About The Position
YELM US Associates is the administrative division supporting its licensed home care agencies, Ultimate Care and Swift Home Care. The HomeCare RN Scheduling Coordinator coordinates clinical services by arranging nursing assessments and recertification visits, monitoring communications and reports to identify cases requiring assessments, and matching clinical visits to client demographics. The role facilitates scheduling between RNs and clients, troubleshoots issues, and ensures visits are completed within compliance timeframes. The coordinator communicates with clients and nursing staff about individual clinical needs, reports concerns to management, maintains accurate client records in accordance with HIPAA, and serves as a liaison among field nursing staff, the Clinical Department, and other departmental directors. The role also supports special projects, administrative tasks, and other operational duties as assigned. This is an onsite, Monday–Friday position from 9:00 a.m. to 5:00 p.m. at 1000 Gates Avenue, 4th Floor, Brooklyn, NY 11221. Compensation is $24.00–$26.00 per hour, based on relevant experience.
Requirements
- HHAeXchange experience is required.
- Experience and proficiency navigating electronic health record (EHR) systems.
- High school diploma or equivalent required.
- At least two years of administrative experience in a healthcare setting.
- Strong working experience with Microsoft Office Suite, including Excel, Word, and Outlook.
- Strong attention to detail to ensure accuracy in addressing client needs, resolving issues, and creating a positive experience.
- High level of customer service, patience, and problem-solving skills.
- Strong interpersonal and communication skills to foster collaboration across departments.
- Ability to prioritize work tasks and responsibilities effectively.
Nice To Haves
- One to two years of home care experience; experience working in a clinical setting is a plus.
- Bilingual proficiency in English and Spanish.
Responsibilities
- Schedule nurses for clinical assessments with patients.
- Monitor interdepartmental communications to identify cases requiring clinical assessments.
- Run client reports to identify cases requiring six-month recertification assessments.
- Assign clinical visits based on client demographic information.
- Facilitate visit scheduling between RNs and clients and troubleshoot when needed.
- Report concerns to management.
- Ensure assigned visits are completed within compliance timeframes.
- Communicate effectively with clients and nursing staff regarding individual clinical needs, using clear, compassionate, and timely communication.
- Assist with special projects, administrative tasks, and operational duties as assigned by leadership.
- Maintain accurate client records in accordance with HIPAA regulations.
- Serve as a liaison between field nursing staff, the Clinical Department, and other departmental directors as needed.
Benefits
- Comprehensive health, vision, and dental benefits.
- 401(k) retirement plan with employer match.
- Voluntary life, critical illness, group hospital indemnity, and accident insurance.
- Generous paid time off and sick time.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
