Scheduling Supervisor – Home Care Experience Required

Always Best Care Senior Services - Dallas, TX • Dallas, TX

3d

About The Position

Always Best Care Senior Services is seeking an experienced, motivated, and dependable Scheduling Supervisor to lead scheduling operations and help ensure clients receive consistent, reliable care. This is a leadership position responsible for making decisions, directing caregivers, resolving scheduling challenges, and keeping daily operations running smoothly. Previous scheduling experience in non-medical home care or a home health agency is required; applicants without this experience will not be considered.

The role involves overseeing daily staffing, supervising scheduling team members, communicating with caregivers, clients, families, and administrative staff, and maintaining accurate records in the company’s scheduling software. The supervisor is expected to take ownership, work independently, anticipate scheduling needs, and collaborate with management to improve efficiency, caregiver retention, and client satisfaction. The schedule is Monday through Friday, with one weekend day required per month.

Requirements

• Previous scheduling experience in a non-medical home care or home health agency is required.
• Strong understanding of caregiver scheduling, shift coverage, and the challenges of providing in-home care.
• Ability to lead caregivers confidently, provide direction, and hold team members accountable.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and remain composed in a fast-paced environment.
• Strong decision-making skills and ability to work independently.
• Comfort handling difficult conversations with caregivers and resolving conflicts.
• Dependable, punctual, and proactive.
• Available to work one weekend day per month.

Nice To Haves

• Prior supervisory, team lead, or scheduling management experience is strongly preferred.
• Experience with home care scheduling software; WellSky experience is a plus.

Responsibilities

• Oversee daily scheduling operations to ensure all client shifts are appropriately staffed.
• Supervise and direct scheduling team members, ensuring tasks are completed accurately and on time.
• Provide caregivers with clear instructions and expectations regarding schedules, assignments, and client needs.
• Identify staffing gaps proactively and work to fill open shifts before they become urgent.
• Handle caregiver call-outs, schedule changes, and last-minute staffing emergencies efficiently.
• Maintain consistent communication with caregivers, clients, families, and administrative staff.
• Monitor caregiver availability, attendance, reliability, and scheduling concerns.
• Match caregivers with clients based on experience, qualifications, availability, and client preferences.
• Address scheduling and caregiver performance concerns professionally and promptly.
• Anticipate scheduling challenges and develop solutions without waiting for management intervention.
• Ensure scheduling procedures and company policies are followed consistently.
• Collaborate with management to improve scheduling efficiency, caregiver retention, and client satisfaction.
• Maintain accurate scheduling records and documentation in the company’s scheduling software.
• Take ownership of the department, follow through on tasks, and hold team members accountable.
• Make independent decisions when appropriate and escalate concerns to management when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed