Homecare Scheduling Coordinator

AdvisaCare•Grand Rapids, MI

12d

About The Position

AdvisaCare is seeking a Scheduling Coordinator to help manage home health care schedules and support its care team. The position has a direct impact on patients by coordinating customized care that respects their preferences, choices, abilities, and needs. The coordinator answers and triages calls from caregivers, clients, and prospects; manages schedules to ensure shifts are staffed; and matches clients with caregivers. The role also supports accurate billing, payroll, and care-note submissions by maintaining compliance with time-reporting processes, and assists with office administration. After-hours on-call availability is required for calls and scheduling changes. The coordinator may work in the field as needed and must have hands-on direct patient care experience. The role also involves collaborating on recruitment practices, developing the care team, communicating with providers, and building client relationships through daily interaction. The successful candidate is detail-oriented, disciplined, effective both independently and on a team, and able to work under pressure in a fast-paced environment.

Requirements

High school graduate or GED.
Reliable transportation.
Valid driver’s license.
Ability to work responsibly both on a team and independently.
Good communication skills.
Ability to travel within the service area.
CPR certified.
Ability to pass a drug screen and clear a background check.
Direct patient hands-on care experience.
Ability to be on-call for after-business-hours calls and scheduling modifications.

Responsibilities

Answer and triage calls from caregivers, clients, and prospects.
Manage client and caregiver schedules to ensure every shift is staffed.
Determine optimal client and caregiver matches.
Maintain compliance with time-reporting systems and processes for accurate billing, payroll, and care-note submissions.
Assist with all aspects of office administration.
Be available for on-call after-hours calls and scheduling modifications.
Work in the field as needed.
Help ensure patients receive care suited to their individual needs.
Collaborate with the team on recruitment practices and organizational outcomes.
Build and develop the care team, communicating effectively with providers at all levels.
Build and maintain client relationships through daily interaction and attention to their needs.