Scheduling Coordinator

IKS Health•Coppell, TX

8d•$19•Onsite

About The Position

The Scheduling Coordinator supports front-end revenue cycle management and patient access, acting as a direct point of contact for patients. The role manages inbound and outbound scheduling calls, accurately registers patient demographic and insurance information, and helps optimize provider schedule utilization. Accurate data capture at the scheduling stage supports a seamless patient experience and helps reduce downstream billing errors and claim denials. The position is full-time and onsite in Coppell, Texas.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a healthcare contact center, medical scheduling, or patient access role.
Familiarity with medical terminology, commercial insurance, Medicare, Medicaid, and basic revenue cycle management concepts.
Experience using Electronic Health Record (EHR) and Practice Management (PM) scheduling software.
Exceptional phone etiquette, active listening, and a compassionate approach to patient care.
High accuracy in patient registration and insurance data entry.
Ability to handle anxious or frustrated patients with composure and professionalism.
Ability to navigate multiple software applications simultaneously in a fast-paced environment.
Strong self-management skills in a high-volume call center setting.

Responsibilities

Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties.
Capture and verify complete, accurate patient demographic and insurance details during scheduling.
Perform basic real-time insurance eligibility checks and inform patients about copays, balances, and required referrals or prior authorizations before visits.
Follow provider-specific scheduling templates, visit-type rules, and clinical guidelines to support clinical flow and capacity utilization.
Make outbound reminder calls, follow up on missed appointments and no-shows, and manage recall waitlists.
Resolve patient inquiries, handle sensitive interactions empathetically, and escalate complex issues appropriately.
Comply with HIPAA guidelines, patient privacy laws, and IKS operational standards.
Meet or exceed individual daily performance metrics for call handle time, scheduling accuracy, quality assurance scores, and attendance.