Homecare Client Coordinator
About The Position
The Client Coordinator manages clients throughout their lifecycle with the company, takes initial intake calls, and provides information to potential clients. The role supports quality care and client satisfaction and maintains client and employee records. The coordinator oversees the well-being, service coordination, and care of assigned clients; verifies new client profiles; arranges staffing; processes care plan and schedule changes; and maintains clear schedules and thorough documentation. The position also includes proactive client outreach, missed-visit follow-up, service termination documentation, continuity of services for specified payer clients, VA authorization renewals, monthly client surveys, and annual caregiver performance evaluations.
Requirements
- High school diploma or equivalent.
- Demonstrated customer service and communication skills.
- Problem-solving skills and attention to detail.
- Technical proficiency using computers and generating reports.
- Ability to speak, read, and write English fluently.
Nice To Haves
- Two years of experience in a customer service role is highly preferred.
- Ability to speak other languages.
Responsibilities
- Oversee the well-being, service coordination, and overall care of assigned clients.
- Review and verify new client profiles for accuracy and completeness.
- Complete staffing for new clients within 48 hours and immediately escalate delays to the Branch Manager.
- Process updates to client care plans, including service or schedule changes, within one hour of receiving new information.
- Promptly notify supervisors of changes in client status, details, or care needs.
- Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.
- Record all client-related communication in the client profile.
- Conduct proactive outreach every Friday to clients whose services are on hold to assess needs and offer support.
- Review missed visits weekly and schedule makeup hours for the following week.
- Upon service termination, close the client’s profile after completing an investigation and documenting the reason for termination.
- Ensure IDOA and IDHS client services continue without interruption unless payers explicitly instruct otherwise.
- Begin the VA client renewal process at least one month before authorization expiration.
- Ensure monthly surveys are completed for all clients under the coordinator’s management.
- Ensure caregivers serving assigned clients complete an annual performance evaluation.
- Take initial intake calls and provide information to potential clients.
- Maintain client and employee records.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
