Patient Care Coordinator

EssilorLuxottica Group • Cliffside Park, NJ

6d • $20 - $26

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role helps deliver an excellent patient experience by connecting the doctor with other practice functions and supporting the practice as a destination for vision care in the community.

The position is with TeamVision, a Management Service Organization within EssilorLuxottica. TeamVision practices provide a range of vision services, including comprehensive eye exams, ocular disease management, refractive services, and Vision Therapy. The role may include evening and weekend work depending on location and business needs.

Requirements

• High school graduate or equivalent.
• At least one year of strong customer service experience, internal or external.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.

Nice To Haves

• Experience in healthcare.
• Familiarity with in-store technology, such as point-of-sale systems, patient-record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
• Strong interpersonal skills.

Responsibilities

• Greet patients promptly and answer telephone calls in a friendly, courteous manner.
• Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
• Keep appointments on schedule by notifying the doctor or provider when patients arrive, reviewing service delivery against the schedule, and informing providers of delays.
• Make reminder calls for appointment confirmations and order-pickup notifications.
• Record and update financial information; collect patient charges; and file, collect, and expedite third-party claims.
• Monitor business-office inventory and equipment, anticipate supply needs, coordinate office-supply orders with the Practice Manager, and verify receipt of supplies.
• Maintain confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determine medical and vision insurance eligibility according to patients’ current plan coverage.
• Ensure office systems are maintained and help maintain a safe working environment for team members and patients.
• Follow policies and procedures, report needed changes, and complete related tasks as needed to support the team.
• Work weekends and evenings in support of business needs, varying by location.
• Meet attendance and daily timekeeping requirements and comply with company policies and dress-code standards.
• Perform other administrative responsibilities as assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.
• Professional development support and incentive opportunities are described as part of the company’s work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED