LVN Patient Care Coordinator - In Office Position

Be Healthy at Home•Buda, TX

5d•Onsite

About The Position

The LVN Patient Care Coordinator works in an office position under the direction of the RN. The role coordinates patient care among practitioners, patients, and field and office staff, and communicates with patients, family members, Agency team members, and other healthcare professionals. The coordinator triages patient phone calls and collaborates with the Scheduler to arrange PRN visits when needed. The position reviews incoming referrals, coordinates staffing-capacity questions with the Scheduler, and consults the Branch Director about potentially declined referrals. It also works with Account Executives, referral partners, patients, and certifying practitioners to obtain the necessary referral components. The coordinator obtains and transcribes practitioner verbal orders and external orders into the EMR. Under the direction of the RN, the coordinator provides appropriate nursing interventions and patient and caregiver education, prepares patients and caregivers for discharge from services, and implements infection control measures to protect staff and patients. The position may perform patient visits as needed and participates in the Intake on-call rotation. It also participates in Agency-sponsored in-services and the Agency’s QAPI program, maintains or improves competency, and promotes the Agency’s philosophy and administrative policies.

Responsibilities

Triage patient phone calls under the direction of the RN and collaborate with the Scheduler to arrange PRN visits when necessary.
Coordinate care among practitioners, patients, and field and office staff.
Communicate effectively with patients, family members, Agency team members, and other healthcare professionals.
Obtain practitioner verbal orders when necessary and transcribe them into the EMR.
Receive and transcribe external orders into the EMR.
Provide appropriate nursing interventions under the direction of the RN.
Provide patient and caregiver education and prepare them for discharge from services.
Implement infection control measures to protect staff and patients.
Review incoming referrals clinically and coordinate with the Scheduler regarding staffing capacity and with the Branch Director regarding potentially declined referrals.
Communicate with Account Executives, referral partners, patients, and certifying practitioners to obtain necessary referral components.
Participate in Agency-sponsored in-services and maintain or improve competency.
Participate in the Agency’s QAPI program.
Promote the Agency’s philosophy and administrative policies.
Perform patient visits as needed.
Participate in the Intake on-call rotation.