Patient Care Coordinator - Front Office (Dermatology)

Skin And Cancer Institute•Fresno, CA

3d•Onsite

About The Position

The Patient Care Coordinator serves as the first point of contact for patients and visitors at Skin and Cancer Institute, providing a welcoming and professional front-office experience. The role manages front desk operations, patient intake, appointment scheduling, insurance verification, authorizations, payment collection, and administrative support for clinical staff. The coordinator maintains accurate patient records and schedules, communicates with patients and colleagues, and ensures that patient information remains confidential and compliant with HIPAA. The position is full-time, non-exempt, and on-site at 6181 N. Thesta Ave., Ste. 104, Fresno, CA 93710. The anticipated annual salary range is $40,560 to $45,760; placement depends on objective, job-related factors.

Requirements

High school diploma or equivalent.
Strong customer service and interpersonal skills.
Effective verbal and written communication skills.
Knowledge of primary and secondary insurance types, billing, and documentation procedures.
Proficiency in Microsoft Office, EMA software, and Lightspeed.
Ability to stay focused while working in dynamic situations.
Ability to maintain HIPAA confidentiality and professionalism.
Ability to confidently and professionally request and process financial payments.

Nice To Haves

One to two years of experience in a medical office or customer service role.
Familiarity with HIPAA regulations and healthcare operations.
Additional training or certification in medical office administration.

Responsibilities

Greet patients professionally and courteously, and check patients in and out according to customer service standards.
Collect required patient information at check-in, including NPP, insurance, ID, demographics, and CCOF.
Maintain accurate and current patient charts, demographic information, and insurance information in EMA.
Keep the reception area and restroom facilities clean, organized, and professional.
Schedule, confirm, and adjust appointments according to company protocols; maintain provider schedules and respond appropriately to schedule changes and extended wait times.
Verify primary and secondary insurance before scheduled visits; identify insurance plan types and authorization requirements; enter payer details into EMA; and maintain the PA log and supporting documentation.
Collect patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments; process cosmetic sales through Lightspeed POS; obtain and document CCOF forms when applicable; document payment notes; reconcile daily payments; and prepare superbills.
Communicate professionally and consistently via Microsoft Teams, Klara, email, and phone during scheduled work hours.
De-escalate and resolve patient concerns and grievances respectfully, and ask each patient for a Google review in accordance with customer service guidelines.
Comply with HIPAA requirements and protect patient confidentiality.
Close daily tasks and ensure end-of-day documentation is complete and uploaded to the shared drive.
Support clinical and administrative staff with daily operational needs and perform other duties as assigned.