Patient Care Coordinator - Dermatology

OnSite Dermatology•Boca Raton, FL

2d•Remote

About The Position

The Patient Care Coordinator, also referred to as an Account Manager, serves as the liaison among senior communities and facilities, patients, and practitioners. The role coordinates practitioner schedules and facility visits, manages relationships with key facility decision makers, and supports successful implementation and use of the company’s mobile dermatology services. The coordinator helps maximize each provider’s visit while ensuring accurate patient information is documented and understands insurance eligibility and requirements for referrals or pre-authorizations. The position includes scheduling and confirming appointments, follow-ups, and referrals; maintaining practitioner calendars and facility visit templates; coordinating with patients, powers of attorney, facilities, and practitioners; monitoring insurance approvals, referrals, authorizations, and rescheduling queues; and responding to voicemails and fax items. The coordinator also maintains account information in the CRM, prepares reports and monthly facility flyers, reports patient counts, and collaborates with internal teams to address concerns and identify opportunities for account growth. The role is full-time and marked as remote.

Requirements

High school diploma or equivalent.
Prior healthcare experience, preferably in patient care coordination or patient scheduling.
Strong understanding of insurance eligibility using Availity and payer-specific platforms.
Friendly, clear, and professional phone manners.
Ability to manage multiple tasks accurately in a fast-paced environment.
Comfort navigating medical software and electronic health record (EHR) systems.
Compassionate mindset and genuine desire to help others and prioritize patient care.
High-speed internet access.

Responsibilities

Notify communities, facilities, and providers of scheduled visit dates; request consultations and provide visit schedules.
Organize and maintain monthly provider calendars, including assigned facilities and visit times in Outlook.
Create visit templates and reports using scheduling software; check reports for accuracy and format them into monthly flyers for distribution.
Develop and maintain relationships with key decision makers at communities and facilities to support growth and address concerns.
Identify account concerns and opportunities for growth, and maintain updated account information in the CRM.
Work closely with practitioners to support seamless patient care and collaborate with internal teams to resolve issues and support customer satisfaction.
Complete tasks assigned in Planner.
Schedule and confirm patient appointments, follow-ups, and referrals.
Create and upload schedules for practitioners and facilities.
Coordinate with patients, powers of attorney, and facilities to schedule appointments or address concerns as needed.
Notify facilities of upcoming visits through the CRM, request patient sign-up lists and missing documentation, and update or add contacts as needed.
Report the number of patients seen at each facility.
Respond to voicemails in a timely manner.
Encourage facility relationship-building and growth through phone and email communication.
Monitor insurance logs for new insurance approvals and track outstanding referrals and authorization requests.
Monitor the eDerm reschedule queue and reschedule patients as needed.
Monitor the fax folder to confirm all items have been addressed.
Collaborate monthly with marketing, management, and patient care coordinators to review concerns and growth opportunities.