Patient Care Coordinator - Front Office (Dermatology)

Skin And Cancer Institute•Mesa 1, AZ

12d•Onsite

About The Position

The Patient Care Coordinator serves as the first point of contact for patients and visitors at Skin and Cancer Institute, providing a welcoming and professional experience. The role manages front desk operations, patient check-in and check-out, appointment scheduling, insurance verification, payment collection, and administrative support for clinical staff. The position requires clear communication, attention to detail, confidentiality, and a professional appearance. This is a full-time, permanent, non-exempt, on-site position at 4140 E Baseline Rd, Ste 110, Mesa, AZ 85206. The anticipated annual salary range is $39,520 to $41,600; placement depends on objective, job-related factors.

Requirements

High school diploma or equivalent.
Strong customer service and interpersonal skills.
Effective verbal and written communication skills.
Knowledge of primary and secondary insurance types, billing, and documentation procedures.
Proficiency in Microsoft Office, EMA software, and Lightspeed.
Ability to stay focused on tasks in dynamic situations.
Ability to maintain HIPAA confidentiality and professionalism.
Ability to confidently and professionally request and process financial payments.

Nice To Haves

1–2 years of experience in a medical office or customer service role.
Familiarity with HIPAA regulations and healthcare operations.
Additional training or certification in medical office administration.

Responsibilities

Greet patients professionally and courteously and check them in and out according to customer service standards.
Collect required patient information at check-in, including NPP, insurance, ID, demographics, and CCOF.
Maintain accurate patient charts, demographic details, and insurance information in EMA.
Keep reception and restroom areas clean, organized, and professional.
Schedule, confirm, and adjust patient appointments according to company protocols.
Maintain and update provider schedules within organizational guidelines.
Anticipate and respond appropriately to schedule changes and extended wait times.
Verify primary and secondary insurance before scheduled visits and identify plan types and authorization requirements.
Enter payer ID, payer name, and address information into EMA.
Update and maintain the PA log, including accurate codes and documentation.
Collect patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments.
Process cosmetic sales through Lightspeed POS.
Obtain and document CCOF forms when applicable.
Document payment notes accurately and balance and reconcile payments collected during each shift.
Prepare and generate superbills accurately and promptly.
Communicate professionally and consistently during scheduled work hours via Microsoft Teams, Klara, email, and phone.
De-escalate and resolve patient concerns and grievances respectfully.
Ask every patient for a Google review in accordance with customer service guidelines.
Comply with HIPAA requirements and protect patient confidentiality.
Close daily tasks and ensure end-of-day documentation is complete and uploaded to the shared drive.
Support clinical and administrative staff with daily operational needs and perform other duties as assigned.