Part-Time Patient Care Coordinator Front Office

Chicago ENT•Chicago, IL

5d•$18 - $22

About The Position

The Front Office Patient Care Coordinator is the first point of contact for patients and helps create a welcoming, organized, and efficient office experience. The position prepares provider schedules, registers patients, manages check-in and checkout, collects copayments and balances, and ensures required forms and documentation are completed and accurately entered into the electronic medical record (EMR). The role coordinates with providers, medical assistants, and scheduling staff to support smooth patient flow, and handles administrative work including patient correspondence, fax routing, referral tracking, and clinic rescheduling. Team members may be cross-trained in Call Center or Sleep Dispensing functions and may provide coverage in those areas as operational needs require. Travel may be required to Chicago ENT/Chicago Sleep Center or affiliated locations. This is a 20-hour-per-week position, Monday through Friday, reporting to the Front Office Lead. The position has no supervisory responsibility.

Requirements

High school diploma or equivalent.
Ability to work within an EMR database and navigate a Windows environment.
Bilingual in English and Spanish, including speaking, writing, and comprehension.
Ability to type at least 30 words per minute with 90% or greater accuracy.

Nice To Haves

1–5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist.
Experience working in a Sleep or ENT specialist office.

Responsibilities

Welcome patients and visitors courteously and professionally.
Register patients and verify demographic and insurance information for ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.
Collect copayments, outstanding balances, and required patient documentation.
Check patients in and out and ensure follow-up appointments, testing, and referrals are scheduled before patients leave.
Review provider schedules in advance for accuracy and clinic readiness, including verifying insurance eligibility, plan type, copayments, guarantor details, referral status, rendering provider, and missing information; document follow-up needs and mark completed reviews according to department standards.
Monitor and complete tasks in Front Desk EMR work queues, also referred to as “jelly beans.”
Monitor and respond to inbound patient correspondence through the Infor email account.
Ensure required registration materials are completed, including demographic forms, HIPAA acknowledgements, patient rights and responsibilities, clinical questionnaires, and other assigned materials.
Sort and route incoming faxes to the appropriate department or provider.
Initiate clinic rescheduling when providers are unavailable or emergency cases require schedule adjustments.
Coordinate with clinical staff about late-arriving patients, rooming delays, and patient questions requiring medical input.
Respond professionally to patient and provider inquiries by telephone, email, SMS, and EHR systems.
Support group administrative tasks, including maintaining provider schedules, monitoring task queues, managing patient correspondence, tracking missing referrals and registration information, supporting patient outreach, and coordinating patient flow with providers and clinical teams.
Participate in cross-training for Call Center and Sleep Dispensing functions and provide coverage in cross-trained roles as directed by the Lead or Assistant Lead.
Perform other duties as assigned.