Front Office Coordinator, Part-Time

Athletico • Jacksonville, NC

1d

About The Position

Athletico is seeking a part-time Front Office Coordinator, described in the position summary as a Patient Experience Coordinator (PEC). The role ensures accurate patient intake and financial clearance while delivering a seamless front-office experience, maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. The position reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES).

The coordinator greets patients, supports registration and insurance verification, explains financial responsibilities and payment options, collects payments, and manages clinic scheduling workflows. The position also tracks performance indicators, uses EMR systems and reporting tools, coordinates communication with referral sources, supports patient and community engagement activities, and participates in training and cross-training. The work is performed in a standard office environment with low noise and few unusual environmental factors.

Athletico states that it provides equal employment opportunities and prohibits discrimination and harassment. The posted hourly wage range is USD $15.00 to $23.50. Individual base pay depends on factors including work location, role complexity, duties and requirements, and relevant experience and skills.

Requirements

• High school diploma or GED.
• One to two years of customer service experience required.
• Ability to read, write, and speak English proficiently.
• Excellent customer service and issue-resolution skills in a high-volume, patient-facing environment.
• Proficiency with EMR/EHR systems and scheduling platforms, and ability to navigate dashboards and reporting tools.
• Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
• Excellent written and verbal communication skills, including explaining financial responsibilities and digital tools clearly to patients.
• Strong organization and time-management skills, with attention to detail and data-entry accuracy.
• Ability to meet or exceed performance metrics and adapt to ongoing process improvements.
• Ability to perform office activities including remaining stationary for extended periods, stooping, kneeling, crouching, moving around the office, communicating verbally and in writing, fine hand manipulation, and keyboarding.
• Ability to see at close range and at a distance, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• One to two years of healthcare administration experience preferred.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience requesting and managing customer payments preferred.

Responsibilities

• Deliver a positive front-office experience by greeting patients warmly, promptly resolving issues, and ensuring positive interactions.
• Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Educate patients about financial responsibilities, payment options, and digital tools such as the patient portal.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access in accordance with organizational standards.
• Monitor and achieve performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate as needed.
• Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities in coordination with the clinical team.
• Participate in ongoing training and cross-training programs to maintain front-office proficiency and support team flexibility.
• Provide Rehab Aide cross-training on front-office duties.

Benefits

• Pre-tax transit and parking commuter benefits.
• 401(k) retirement plan with per-pay company match for employees age 21 and older.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• KinderCare discount.
• Employee Assistance Program (EAP).
• Employee discount program.
• Bereavement time off and resources for part-time and full-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED