Front Office Coordinator

Arc Employee Portal•Kensington, NY

About The Position

The Front Office Coordinator combines front-facing service with office coordination and administration. Working mainly at the front desk, the coordinator is the first point of contact for students, staff, and stakeholders, providing a welcoming, helpful, and solutions-focused presence. The role also supports the smooth operation of the front office by managing systems, supplies, processes, and shared resources. It includes supervising casual Student Support Officers and providing regular administrative and coordination support to Arc’s Volunteering and Wellness departments.

Requirements

Passion for student life, student experience, and student support.
Strong interpersonal skills and a positive attitude, with the ability to liaise with people at all levels within and outside Arc.
Demonstrated experience in administration and customer service.
Strong verbal and written communication skills, with accuracy and attention to detail.
Demonstrated discretion, integrity, and confidentiality when handling sensitive issues.
Ability to work independently and as part of a team.
Flexibility, including the ability to adapt to varied situations and attend after-hours team meetings.
Strong ethical and professional work attitude.

Nice To Haves

Proficiency in Microsoft Excel and confidence learning and using a range of digital systems.
Capability in supervising, training, and coordinating staff or teams.
A continuous improvement mindset focused on improving systems, processes, and ways of working.

Responsibilities

Represent Arc by delivering exceptional customer service through face-to-face and online communications.
Promote student life and engagement on campus.
Manage internal and external bookings for Arc rooms, resources, and services.
Process EFTPOS and invoice payments for Arc initiatives, including Membership, Volunteering, and Clubs.
Maintain administrative systems for mail handling, cash flow records, secretarial allowances, and building access permissions.
Maintain a practical, well-resourced office space and coordinate shared resources, equipment, and maintenance.
Develop and implement processes to improve office functioning.
Oversee restocking and ordering of office supplies, equipment, and first aid materials.
Maintain and monitor the Front Office budget, review monthly expenditure, and ensure spending is accurately recorded.
Recruit, train, roster, and oversee the day-to-day work of casual Student Support Officers.
Mentor Student Support Officers in customer service, system improvement, and communication.
Act as a point of contact between students, the Front Office, and internal teams to ensure information is shared accurately and consistently.
Provide regular administrative and coordination support to Arc’s Volunteering and Wellness departments.