Front Office Coordinator

Physicians’ Primary Care • Cape Coral, FL

5d

About The Position

Physicians’ Primary Care of Southwest Florida is seeking a Front Office Coordinator to oversee its Cape Adult Medicine and Cay West locations. The role oversees check-in and check-out, appointment scheduling, and general clinical operations; supports staff in applying organizational policies and procedures; coordinates clerical work; and helps ensure efficient operations and high-quality patient care. The coordinator is also responsible for the physical appearance and functionality of the site.

Requirements

• At least three years of experience working in a medical practice.
• At least one year of supervisory experience.
• Knowledge of medical charging, billing, and registration policies and procedures.
• Knowledge of departments and operational relationships.
• Skill in defining problems, collecting data, and interpreting billing information.
• Ability to develop and maintain rapport and cooperative working relationships with providers, staff, and patients.
• Ability to communicate positively and effectively at all levels of the organization.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Oversee and direct check-in and check-out, appointment scheduling, and general clinical operations.
• Check daily scheduling reports and encounter-tracking reports.
• Delegate clerical work activities and functions.
• Help staff understand and implement organizational policies and procedures.
• Help develop guidelines for prioritizing work, evaluating effectiveness, and adjusting workloads as necessary.
• Identify, analyze, and resolve work problems.
• Ensure requests for information are handled promptly and effectively.
• Coordinate with other staff to support high-quality patient care.
• Maintain the physical appearance and functionality of the site.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Uniform allowance
• Employee Assistance Program (EAP)
• Employee appreciation week and events
• Ability to advance within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed