Patient Care Coordinator - Dermatology

Integrated Dermatology•Boca Raton, FL

3d•$18 - $20•Remote

About The Position

Onsite Dermatology is seeking a Patient Care Coordinator (Account Manager) to serve as the liaison among senior communities and facilities, patients, and practitioners. The role supports the delivery of mobile dermatological care by organizing practitioner schedules, managing facility relationships, and helping ensure successful implementation and use of services. The coordinator also helps maximize each provider’s visit while ensuring patient information is accurately documented and understanding insurance eligibility and referral or pre-authorization requirements. The role manages account scheduling and communications, maintains account information in the CRM, and collaborates with practitioners and internal teams to support seamless patient care and customer satisfaction. Daily work includes scheduling appointments and referrals, coordinating with patients, powers of attorney, and facilities, monitoring insurance approvals and outstanding referrals or authorizations, handling rescheduling and fax items, and responding to voicemails. Monthly work includes organizing practitioner calendars in Outlook, preparing facility templates and scheduling reports, producing flyers, and reviewing account concerns and growth opportunities with internal teams. This is a full-time remote position. Compensation is $18.00–$20.00 per hour.

Requirements

High school diploma or equivalent.
Prior healthcare experience, including patient care coordination or patient scheduling.
Strong understanding of insurance eligibility using Availity and payer-specific platforms.
Friendly, clear, and professional phone communication.
Ability to manage multiple tasks accurately in a fast-paced environment.
Comfort navigating medical software and electronic health record systems.
Compassionate mindset and genuine desire to help others and prioritize patient care.
High-speed internet access.

Responsibilities

Notify communities, facilities, and providers of scheduled visit dates; request consultations and provide visit schedules.
Organize and maintain monthly provider calendars.
Create visit templates and reports using scheduling software for monthly flyer distribution to accounts.
Develop and maintain relationships with key decision makers at communities and facilities to facilitate growth and address concerns.
Identify account concerns and opportunities for growth.
Maintain updated account information in the CRM and add or update contacts as needed.
Work closely with practitioners to support seamless patient care.
Collaborate with internal teams to ensure customer satisfaction and address issues.
Complete tasks assigned in Planner.
Schedule and confirm patient appointments, follow-ups, and referrals.
Create and upload schedules for practitioners and facilities.
Coordinate with patients, powers of attorney, and facilities to schedule appointments or address concerns.
Use the CRM to notify facilities of upcoming visits and request patient sign-up lists and missing documentation.
Report the number of patients seen at each facility.
Respond to voicemails in a timely manner.
Build facility relationships by phone and email to encourage growth.
Monitor insurance logs for new insurance approvals.
Monitor outstanding referrals and authorization requests.
Monitor the eDerm reschedule queue and reschedule patients as needed.
Monitor the fax folder and confirm that all items are addressed.
Organize practitioner calendars in Outlook with assigned facilities and times each month.
Template facilities in software and run and check reports for scheduling accuracy.
Format reports into monthly flyers for distribution.
Collaborate monthly with marketing, management, and patient care coordinators to review concerns and growth opportunities.