Front Desk Coordinator

Fresenius Medical Care•Providence, RI

About The Position

The Front Desk Coordinator, also referred to in the description as the Patient Services Coordinator, coordinates patient scheduling, pre-procedure communication, medical-record documentation, EMR demographic data entry, payer requirements, and revenue-cycle processes. The role greets patients and visitors and answers a multi-line telephone and fax. The position supports patient admissions, scheduling and insurance verification; maintains confidential medical and financial records; completes registration and billing-related data entry; and coordinates medical-record handling and office materials. The role also assists with patient transportation when eligible under company policy and communicates procedure or insurance changes to the appropriate parties.

Requirements

High school diploma or an equivalent combination of education and experience.
One to two years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Schedule and enter appointments in the scheduling module in a timely and efficient manner.
Ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient cancellations, center cancellations such as equipment issues, and schedule additions according to center scheduling parameters.
Print the patient schedule and pull patient charts daily.
Greet patients and visitors professionally and obtain patient identification and insurance information to initiate admissions.
Assemble and maintain patient medical and financial records confidentially and securely.
Complete front-end billing procedures by entering information into the computer registration module.
Perform insurance verification and complete required prior authorizations or other payer-required actions.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are included on charts and admissions data according to company policies and procedures.
Scan and file documents accurately within 24 hours of a completed visit, including physician reports to referral sources.
Immediately communicate procedure and insurance changes identified during patient visits to appropriate internal parties and the patient record.
Perform daily encounter checks to support reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation logs of medical-record releases.
Provide information to parties engaged in research or study projects involving patient care and service utilization in accordance with policy.
Oversee materials entering and leaving the office, including inventory, shipments, and deliveries.
Perform other duties as assigned.