About The Position

The Patient Care Assistant/Unit Coordinator performs clerical duties on the unit under the direction of licensed nursing personnel and provides clinical patient-care support under the direction of an RN. The role requires professional communication with department personnel and other departments, as well as a personable and professional manner with physicians, patients, families, visitors, and coworkers. The position supports patient- and family-centered care and may perform functions including phlebotomy, EKG lead placement, and respiratory functions. The role combines unit coordination and patient-care tasks. Clerical responsibilities include transcribing orders and messages, maintaining patient charts, managing desk communications, routing requests, and communicating physician orders to nurses. Patient-care duties include collecting and documenting vital signs and other measurements, specimens and point-of-care tests, restraint use, mobility and hygiene, and other comfort and daily-care needs. The employee also organizes supplies and equipment, helps with patient admissions and transfers, transports patients and specimens, and follows infection-control, safety, privacy, and organizational policies.

Requirements

  • High school diploma or GED/equivalent.
  • Basic Life Support certification through the American Heart Association.
  • Ability to communicate effectively verbally and in writing.
  • Ability to learn and appropriately use the electronic documentation system and other relevant systems and databases.
  • Ability to critically think through complex patient situations and process improvements.
  • Demonstrated initiative, communication, problem-solving, organization, flexibility, work ethic, interpersonal skills, teamwork, and service excellence.

Nice To Haves

  • Completion of a recognized Clinical Assistant, Medical Assistant, or EMT training program, or nursing students' completion of a Fundamentals of Nursing course at an accredited school of nursing.
  • Certification as a Nursing Assistant (C.N.A.), Certified Medical Assistant (CMA), or Emergency Medical Technician (EMT).
  • Current good standing with the state licensing board, or enrollment in an accredited school of nursing with completion of a Fundamentals of Nursing course; LPNs may apply.

Responsibilities

  • Transcribe and compute physician and department orders and messages accurately, and communicate physician orders to the responsible nurse.
  • Assemble, maintain, set up, and disassemble patient medical records and charts, checking records for completeness and replacing forms as needed.
  • Handle desk communications promptly, including responding to intercoms and pages and routing messages to the appropriate person.
  • Route requests for patient information to nurses promptly and accurately, and collect required unit data.
  • Measure and document intake and output, height, weight, and vital signs.
  • Apply, monitor, and document restraint use.
  • Collect urine, stool, and sputum specimens; perform and document point-of-care testing.
  • Perform and document patient mobility and exercise, comfort, rest and sleep care, hygiene, grooming, dressing, skin and nail care, dietary needs, and toileting and elimination needs.
  • Organize equipment and supplies; complete bedmaking and unit cleaning assignments.
  • Perform and document perineal care and apply unsterile hot/cold packs or compresses, bandages, and elastic stockings.
  • Safely operate equipment such as beds, wheelchairs, stretchers, hypo/hyperthermia units, mechanical lifts, and bed scales.
  • Order stock and maintain and enter charged items at the end of the shift according to procedure.
  • Orient new personnel to desk duties.
  • Assist with patient admission, physical examination, transfer, and discharge; transport patients, lab work, specimens, and blood.
  • Follow universal precautions, infection-control, OSHA, regulatory, and facility safety procedures.
  • Maintain compliance with company policies, procedures, and standards of conduct, and comply with HIPAA privacy and security requirements.
  • Demonstrate professional, courteous, effective communication and customer service with patients, families, visitors, physicians, coworkers, and others.
  • Perform other duties as assigned.
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