About The Position

The Patient Care Assistant/Unit Coordinator performs clerical duties on the unit under the direction of licensed nursing personnel and provides clinical patient-care support under the direction of an RN. The role requires professional communication with department personnel and other departments, and a personable, professional manner with physicians, patients, families, visitors, and coworkers. The employee supports patient- and family-centered care and may perform functions including phlebotomy, EKG lead placement, and respiratory functions. The role combines unit coordination and hands-on patient support. Clerical duties include processing physician and department orders and messages, maintaining medical records, managing desk communications, routing patient-information requests, communicating orders to nurses, and collecting unit data. Patient-care duties include measuring and documenting vital signs, intake and output, height and weight; monitoring and documenting restraints; collecting specimens; performing point-of-care testing; assisting with mobility, exercise, comfort, hygiene, grooming, dressing, nutrition, toileting, and elimination; and supporting admissions, examinations, transfers, and discharges. The employee also organizes supplies and equipment, performs bedmaking and cleaning assignments, transports patients and materials, follows infection-control and safety procedures, protects confidential information, and complies with organizational policies and standards. The position is part-time at UofL Hospital in the PACU, with a stated shift of 9 a.m. to 9 p.m.

Requirements

  • High school diploma or GED/equivalent.
  • Basic Life Support certification through the American Heart Association.
  • Effective verbal and written communication skills.
  • Ability to learn and use the electronic documentation system and other relevant systems and databases.
  • Ability to think critically through complex patient situations, process improvements, and evidence-based practice.
  • Demonstrated initiative, communication, problem-solving, organization, flexibility, work ethic, interpersonal skills, and ability to work as part of a team.

Nice To Haves

  • Completion of a recognized Clinical Assistant, Medical Assistant, or EMT training program, or nursing students’ completion of a Fundamentals of Nursing course at an accredited school of nursing.
  • Certification as a Nursing Assistant (C.N.A.), Certified Medical Assistant (CMA), or Emergency Medical Technician (EMT).
  • Current good standing with a state licensing board, or enrollment in an accredited school of nursing with completion of a Fundamentals of Nursing course; LPNs may apply.

Responsibilities

  • Transcribe and compute physician and department orders and messages accurately and legibly.
  • Assemble patient medical records, maintain chart order, prepare admission charts, and check discharged and transferred charts for completeness.
  • Handle desk communications promptly, including intercoms, pages, and routing messages to the appropriate person.
  • Replace forms in patient medical records and route patient-information requests to nurses promptly and accurately.
  • Communicate physician orders to the responsible nurse and collect required unit data.
  • Measure and document intake and output, height, weight, and vital signs.
  • Apply, monitor, and document restraint use.
  • Collect urine, stool, and sputum specimens and perform and document point-of-care testing.
  • Perform and document patient mobility, exercise, comfort, rest, sleep, hygiene, grooming, dressing, skin and nail care, dietary, toileting, and elimination needs.
  • Organize equipment and supplies; complete unit bedmaking and cleaning assignments.
  • Perform and document perineal care and apply unsterile hot or cold packs, compresses, bandages, and elastic stockings.
  • Safely operate equipment such as beds, wheelchairs, stretchers, hypo/hyperthermia units, mechanical lifts, and bed scales.
  • Maintain courteous and effective telephone and in-person interactions.
  • Order stock and maintain and enter charged items at the end of the shift according to procedure.
  • Orient new personnel to the desk.
  • Assist with admitting, physical examinations, transferring, and discharging patients.
  • Transport patients, laboratory work, specimens, and blood.
  • Follow universal precautions, infection-control, OSHA, facility safety, company policy, HIPAA, and other applicable regulatory requirements.
  • Maintain confidentiality and protect sensitive data.
  • Perform other duties as assigned.
  • Demonstrate professionalism, service excellence, teamwork, and organizational values in interactions with patients, families, staff, and the broader health care community.
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