Ambulatory Operations Coordinator, Primary Care, Full Time, First Shift

UC Health•West Chester, OH

About The Position

The Ambulatory Operations Coordinator assists with the day-to-day management of administrative and clinical functions at clinical sites, supporting excellent patient and customer service. The role coordinates and supervises team activities, maintains effective clinical operations, supports physicians and staff, and helps ensure high-quality patient care. The position is full time and listed as first shift.

Requirements

High school diploma or GED required.
Minimum of three years of experience preferred.
Excellent written and verbal communication skills, including the ability to communicate clearly with patients of all education levels.
Strong line-management and interpersonal skills, and ability to work with a variety of people.
Computer, telephone, and fax machine utilization skills.
Proven track record leading a successful team.
Ability to react calmly and effectively in emergency situations.
Ability to work without close supervision and set priorities independently.
Ability to manage multiple tasks and meet deadlines successfully.

Nice To Haves

Minimum of three years of experience preferred.

Responsibilities

Coordinate and supervise the daily activities of the team.
Plan and schedule work assignments to ensure adequate service levels for physicians and patients.
Manage daily clinical operations at the practice site, including patient flow and supply needs, and anticipate and resolve problems that interfere with patient care.
Perform routine operational-efficiency and financial analysis for the unit.
Maintain excellent relations with physicians practicing in the clinical area.
Anticipate and address physicians’ needs for equipment, supplies, and support.
Triage patient complaints or concerns and follow through to resolution.
Work with physicians and staff to ensure high-quality patient care.
Manage employee recruitment, development, and performance evaluations.
Oversee orientation and training for new employees and ongoing skills training for existing staff.
Coordinate the patient-customer-relations function.
Support resolution of disputes among patients, clinic staff, and physicians.