Ambulatory Operations Coordinator, Primary Care, Full Time, First Shift

UC Health•West Chester, OH

About The Position

The Ambulatory Operations Coordinator assists with the day-to-day management of administrative and clinical functions at clinical sites, supporting excellent patient and customer service. The role coordinates and supervises daily team activities, manages clinical operations and patient flow, and works with physicians and staff to support high-quality care. It also includes employee recruitment, development, performance evaluation, training, and coordination of patient relations.

Requirements

High school diploma or GED required.
Excellent written and verbal communication skills, including the ability to communicate clearly with patients of all education levels.
Strong line management and interpersonal skills, with the ability to work with a variety of people.
Computer, telephone, and fax machine utilization skills.
Proven track record of leading a successful team.
Ability to react calmly and effectively in emergency situations.
Ability to work without close supervision and set priorities.
Ability to manage multiple tasks and successfully meet deadlines.

Nice To Haves

Minimum of three years of experience preferred.

Responsibilities

Coordinate and supervise the daily activities of the team.
Plan and schedule work assignments to ensure adequate service levels for physicians and patients.
Manage daily clinical operations at the practice site, including patient flow, supply needs, and resolving problems that interfere with patient care.
Perform routine operational efficiency and financial analysis for the unit.
Maintain strong relationships with physicians practicing in the clinical area.
Anticipate and address physician needs for equipment, supplies, and support.
Triage patient complaints or concerns and follow through to resolution.
Work with physicians and staff to ensure high-quality patient care.
Manage recruitment, development, and performance evaluations of employees.
Oversee training and orientation for new employees and ongoing skills training for existing staff.
Coordinate the patient and customer relations function.
Support resolution of disputes among patients, clinic staff, and physicians.