RN Care Coordinator, Psychiatry, Full Time, First Shift

UC Health•Cincinnati, OH

About The Position

The Ambulatory RN Care Coordinator is a member of the healthcare team who supports physician clinics and provides care to patients with complex and chronic conditions who need additional support during outpatient visits. The role combines direct patient care with administrative responsibilities, with approximately 60% of time dedicated to patient-facing duties. The nurse works with patients to develop and carry out care plans, provide education, and collaborate with interdisciplinary team members to improve patient care and experience. Responsibilities include assessing patients, planning and delivering individualized nursing care, monitoring changes in condition, administering medications and treatments, completing documentation, and assisting with procedures and testing. The role also coordinates referrals, follow-up appointments, transitions of care, and access to services; educates and supports patients and families; and participates in quality, safety, leadership, and professional development activities. The position is in psychiatry and is listed as full time, first shift.

Requirements

Associate’s degree in Nursing.
Current Registered Nurse (RN) license in the state of Ohio.
At least 2 years of nursing experience in an ambulatory or outpatient setting.

Nice To Haves

Bachelor’s degree in Nursing.
Basic Life Support (BLS) certification.

Responsibilities

Engage in population-appropriate communication and account for patients’ developmental, cultural, religious, psychological, and physical needs.
Provide clear treatment instructions and involve family or guardians in assessment, treatment, and ongoing care as appropriate.
Recognize and respond appropriately to behavioral health concerns and signs or symptoms of abuse or neglect.
Conduct thorough patient assessments, reassess as needed, document nursing histories and assessments, and initiate referrals based on patient needs.
Monitor patient data and trends, identify changes in condition or abnormal results, and communicate findings to the healthcare team.
Maintain patient comfort and environmental safety throughout ambulatory visits and respond to emergencies using applicable nursing standards and protocols.
Provide accurate handoffs when patients move between ambulatory areas or between ambulatory and inpatient areas.
Perform point-of-care testing, administer medications, provide wound care and other nursing interventions, and assist with minor procedures and diagnostic tests.
Develop and implement individualized care plans and care pathways collaboratively with patients and healthcare providers.
Complete nurse visits and provide timely, accurate, real-time nursing documentation.
Establish priorities of care, evaluate and implement physician orders, and monitor patients to guide care plan adjustments.
Recruit patients for studies and collaborate with staff nurses on quality assurance.
Introduce self and explain the care coordinator role to new patients.
Educate patients and families about health conditions, treatment plans, medications, self-care, and relevant testing; assess understanding and document education and response.
Coordinate referrals, follow-up appointments, transitions of care, and access to services; communicate test results, treatment plans, and follow-up information to patients.
Address patient concerns and provide support and guidance throughout treatment.
Anticipate patient and family needs to reduce delays in care and financial toxicity and improve patient satisfaction.
Participate in interdisciplinary team meetings and collaborate with social workers, dietitians, and other healthcare professionals.
Serve as a liaison to other departments, organize interdepartmental projects, and support prior authorization for medications and diagnostic tests.
Participate in nursing and hospital committees, policy and procedure development, evidence-based practice, and system-wide performance improvement.
Serve as a specialty resource and, as needed, preceptor or mentor for students, interns, and healthcare professionals.
Remain current in clinical nursing research and participate in staff meetings and assigned orientation or education programs.
Maintain confidentiality, follow regulatory and accreditation requirements and departmental safety policies, report safety concerns through MIDAS, and escalate concerns appropriately.
Maintain a positive, professional, cooperative, and calm demeanor in interactions with patients, families, staff, physicians, and management.