Care Coordinator Jobs

About The Position

Requirements

• Two-year technical college diploma or equivalent education and experience preferred.
• Experience using or ability to use office equipment and technology.
• Strong verbal, written, organizational, and interpersonal skills.
• Knowledge of Microsoft Office Suite and basic operations in the Windows operating system.
• Knowledge of electronic health records and billing-services software programs.
• Basic knowledge of personal computers, laptops, printers, and scanners.
• Ability to read, write, speak, apply mathematical concepts, and use sound reasoning to perform job duties.
• Problem-solving and critical-thinking skills, and ability to multitask.
• Ability to perform the essential functions, including required hours and travel to ElevaCare facilities in the catchment area.
• Ability to maintain confidentiality, work effectively in a team, and comply with safety principles, laws, regulations, and standards.

Responsibilities

• Follow front-desk protocols, triage calls for first-time appointment scheduling, collect background information, and maintain contact with referral sources to support linkage to services.
• Complete admission forms, obtain required signatures and releases of information, and request and file background information from outside organizations.
• Help clients find and access appropriate health-care services, community resources, and insurance options.
• Inform clients of their rights, responsibilities, and data-privacy practices; obtain and update demographic, insurance, and billing information.
• Assess client risk using the CSSRS brief and determine whether routine, urgent, or crisis services are needed.
• Review appointment attendance and follow scheduling procedures for therapy, psychiatry, and substance-use services.
• Assist walk-in clients in connecting with ElevaCare services.
• Provide care-coordination support through in-person contact and phone calls, problem-solving, motivational counseling, advocacy, education, resource navigation, and outreach.
• Manage a caseload and coordinate services internally and externally, including updating client demographics, billing, and insurance information.
• Monitor client screening tools, including PHQ-9, PHQ-9A, GAD-7, CSSRS, Social Determinants of Health, Gain-SS, Audit-C, Fagerstrom nicotine and tobacco-related tools, and Biosocial Gambling screening.
• Monitor and assist clients with intake and six-month follow-up screening tools to track health and treatment progress.
• Communicate effectively with staff, clients, providers, and family members during care coordination.
• Educate clients about behavioral health conditions and attend and coordinate care-team meetings, assisting with treatment planning.
• Contribute to quality of care and to discharge or transfer planning for clients discontinuing ElevaCare services or recently admitted to or discharged from hospitals or inpatient mental-health or substance-use treatment facilities.
• Collect, maintain, and use available data to meet identified goals and determine appropriate client-centered motivational techniques and strategies.
• Maintain appropriate boundaries and positive examples, ensure clinical records meet ElevaCare standards, and maintain confidentiality under ElevaCare, state, and federal guidelines.
• Communicate appropriately with the supervisor regarding the assigned caseload and attend weekly Care Coordinator and one-to-one supervisor meetings.
• Attend conferences and workshops at Center expense as directed and maintain contact with outside stakeholders as needed to gather feedback about program services.
• Monitor hospital and emergency-room admissions and discharges through PointClickCare and ensure follow-up within 24 hours of discharge for ElevaCare clients and referrals.
• Be available to provide support and assistance in emergency situations.
• Provide services consistent with ElevaCare's mission and values and sensitive to clients' age, gender, language, sexual orientation, ethnicity, and cultural backgrounds.
• Work effectively with team members, coordinate workflow, comply with applicable safety principles, laws, regulations, and standards, and respond to management needs such as data collection and program evaluation.
• Travel as required, be available for evening and weekend work as required by Center needs, and perform other duties as assigned.

Benefits

• Attendance at conferences and workshops at Center expense, as directed.