Program Coordinator (clinical) - Care Team (NE/IA CCBHC)
About The Position
The Care Team Program Coordinator supports the Community-Based Services Program Director in overseeing Care Team Specialists across Pottawattamie County and the Southwest Iowa region. The position ensures high-quality care coordination for Heartland Family Service clients through staff supervision, implementation of best practices, and collaboration with internal and external providers. The coordinator is expected to be highly organized and detail-oriented, manage competing priorities, and promote a trauma-informed workplace. Regular travel to regional offices and CCBHC hubs is required. The position is scheduled for 40 hours per week. Essential functions are performed at the company physical work site or a designated workspace.
Requirements
- Bachelor’s degree in Human Services, Psychology, Social Services, Sociology, or a related field, or three years of equivalent experience.
- At least one year of experience in health and human services or a related field.
- At least one year of supervisory experience.
- Strong organizational, leadership, and communication skills.
- Ability to travel between Iowa and Nebraska locations.
- Commitment to trauma-informed care and recovery-oriented principles.
Responsibilities
- Provide direct supervision, coaching, and performance oversight for Care Team Specialists in alignment with agency standards and CCBHC best practices.
- Oversee team assignments, treatment planning, and day-to-day problem solving based on client needs.
- Mentor staff and promote a trauma-informed, strengths-based workplace culture.
- Monitor and evaluate program quality and ensure compliance with established metrics.
- Manage deadlines for reports, projects, and deliverables, ensuring timely completion.
- Coordinate and facilitate team meetings, trainings, and organizational processes.
- Ensure accurate and timely documentation of assessments, case plans, and data.
- Assist with recruitment, hiring, and onboarding, including applicant screening, interviews, and reference checks.
- Identify opportunities for innovation and funding to expand service delivery and meet client needs.
- Collaborate with the Program Director on strategic planning, quality assurance, and implementation of services.
- Create, maintain, and share as appropriate a dynamic self-care plan.
- Build connections between the agency and the larger community to contribute to fundraising and friend-raising efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
