CCBHC Care Team Coordinator

Helio Health • City of Syracuse, NY

10d • $70,000 - $80,000

About The Position

Helio Health is seeking a Care Team Coordinator to support its mission of treating and promoting recovery from substance use, mental health disorders, and other behavioral healthcare issues. As part of a multidisciplinary team, the coordinator ensures Certified Community Behavioral Health Clinic (CCBHC) operations and services meet Helio Health and regulatory standards. This full-time position works out of the medical suite and may include providing direct care and carrying a caseload.

The coordinator supervises program staff, volunteers, and student interns; supports staff development and performance; contributes to quality assurance and improvement; and promotes collaboration across the multidisciplinary team. The role also involves maintaining documentation compliance, participating in committees, supporting policy and protocol development, and representing the agency in the community.

The position requires at least three years of clinical experience in an appropriate program setting. An Advanced or Master CASAC or a Qualified Health Professional license from the New York State Department of Education is preferred. A bachelor's degree is required, with a related master's degree strongly preferred; an equivalent combination of training and experience may substitute for educational requirements. The posted annual pay range is $70,000–$80,000. The position is eligible for a sign-on incentive of $3,000 or $8,000 depending on licensure.

Requirements

• Minimum three years of clinical experience in an appropriate program setting.
• Minimum bachelor's degree; an equivalent combination of training and experience may be substituted for educational requirements.
• Knowledge of the biopsychosocial process of substance use disorders and/or mental health and recovery, self-help group processes, and counseling principles.
• Demonstrated knowledge and skills in providing supervision.
• Sound judgment, strong leadership skills, and cultural competency.
• Strong organizational, delegation, prioritization, and leadership skills.
• Ability to relate effectively to staff, service recipients, and internal and external community agencies.
• Ability to work independently.
• Excellent oral and written communication skills.
• Proficiency with basic computer applications.
• Valid New York State driver's license.

Nice To Haves

• Advanced or Master CASAC or Qualified Health Professional license from the New York State Department of Education (LMSW, LCSW, LMHC, LMFT, or LCAT).
• Master's degree in a related human service or medical field.

Responsibilities

• Maintain and supervise program staff, including ongoing process improvement, staff development, performance evaluation, and supervision.
• Implement quality improvement activities, recommend program standards and measurements, and monitor service provision and program performance indicators.
• Address poor performance, manage problem resolution, and recommend performance improvement initiatives.
• Participate in management and administrative committees as assigned.
• Assist with developing and delivering agency and/or clinic policies and protocols; educate staff and hold them accountable to policy and performance expectations.
• Ensure multidisciplinary team collaboration and that services meet CCBHC, OMH, OASAS, and agency standards.
• Ensure program records comply with agency and regulatory documentation standards.
• Provide direct care services and potentially carry a caseload.
• Represent the agency to the community.
• Perform other duties as assigned by the supervisor.

Benefits

• Health insurance, including dental and vision coverage for employees and families.
• Paid vacation and sick leave, with no waiting period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company-paid short-term disability insurance.
• Company-sponsored life insurance.
• Employee Assistance Program (EAP).
• Sign-on incentive of $3,000 or $8,000 depending on licensure.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager