Care Coordinator CCBHC

Centerstone•Richmond, IN

About The Position

The Care Coordinator provides person-centered assistance to clients to help ensure an appropriate continuum of care. This role updates care plans, monitors treatment effectiveness, coordinates treatment planning to support increased self-sufficiency, and serves as the primary case holder responsible for maintaining client records and access to program services. The Care Coordinator completes documentation promptly and supports clients as part of their clinical team. The role also teaches, guides, instructs, and supports people with serious mental illness and/or substance use disorders as they address barriers to recovery across life domains. The position coordinates care with clients, families, collaterals, community resources, managed care teams, referral sources, and other community systems. Services may be delivered individually or in groups in a home, community, or office setting. The Care Coordinator performs required duties in accordance with Certified Community Behavioral Health Clinics (CCBHC) standards.

Requirements

Effectively communicate in writing, verbally, in person, and virtually.
Excellent customer service skills.
Basic computer literacy.
Understanding of substance use and co-occurring disorders, ASAM levels of care and medical necessity, and recovery.
Obtain and maintain CANS/ANSA certification.
Minimum of two years of professional experience working directly with adults or youth and families in child welfare, school, childcare, criminal justice, behavioral health, or a related setting is preferred.

Nice To Haves

Bachelor’s-level education preferred; experience equivalency may be considered in place of the education requirement.
Minimum of two years of relevant professional experience is preferred.

Responsibilities

Facilitate clients’ use of family, social, and community resources; advocate when needed and maintain communication with involved parties.
Assess and update person-centered plans with clients and collaterals, and monitor progress.
Maintain accurate, current clinical records and documentation that meets organizational standards and communicates treatment and progress adequately.
Serve as the main point of contact for the managed care team.
Assist with census management, admissions, and discharges.
Communicate with staff and clients to support the overall flow of the facility.
Complete client authorization paperwork, including ASAMs, care plans, CANS/ANSA assessments, and other program-specific documentation and assessments.
Meet with clients individually to explain insurance status and needs.
Serve as liaison between clients and their Representative Payees.
Use structured, standardized interventions and resources to help clients overcome barriers to recovery.
Provide individual and/or group interventions in home, community, or office settings.
Collaborate with and on behalf of clients across community systems, including criminal justice, child welfare, hospital/medical, and educational systems.
Submit reports to referral sources about clients’ treatment participation and progress when authorized.
Perform required duties and responsibilities in accordance with CCBHC standards.