Care Coordinator Jobs

About The Position

Requirements

• Associate's degree from a two-year college or university, or an equivalent combination of education and experience.
• Two to four years of related experience and/or training, or an equivalent combination of education and experience.
• Specialized computer skills, including use of database, spreadsheet, report-writing, project-management, graphics, word-processing, and presentation applications, email, and scheduling software.
• Traditional Health Care Worker Certification (Community Health Worker or Personal Health Navigator), or ability to obtain certification within 18 months of hire.
• Excellent communication skills, including presentation, persuasion, and negotiation skills.

Responsibilities

• Conduct member outreach and evaluations to determine member needs.
• Coordinate with local agencies, primary care providers, and community resources to identify and support members who need care coordination.
• Attend Interdisciplinary Care Team meetings, care coordination meetings, and other assigned meetings.
• Maintain knowledge of local healthcare resources and referral options, including internal and external referrals to community-based resources.
• Manage care coordination and transitions between care settings for assigned members, consulting with Case Managers as needed.
• Build working relationships with members, families or representatives, and care teams, and advocate for members.
• Develop member care plans and shared goals based on member needs, condition, and situation, in collaboration with members and with Case Manager consultation as needed.
• Review cases with Clinical Operations management or the Chief Medical Officer when necessary.
• Provide education, resources, and referrals to members and their families or support systems.
• Maintain positive working relationships with providers and community partners.
• Maintain confidentiality and comply with HIPAA rules and regulations.
• Maintain punctual, regular, and predictable attendance.
• Work collaboratively in a team environment.
• Communicate effectively and remain calm and courteous under pressure when working with members, providers, and community partners.
• Take direction respectfully from the manager.

Benefits

• Competitive salary
• Vacation
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) pension plan