Supports Coordinator/Resource Specialist - Portland, ME

Care Lync•Scarborough, ME

1d•$50,000 - $60,000

About The Position

Care Lync is a social services agency providing Support Coordination (Service Coordination/Case Management) to adults with intellectual, developmental, and physical disabilities and Autism Spectrum Disorder who participate in the Department of Human Services Medicaid Waiver Program. Support Coordinators help adults navigate, understand, and secure services that support independent living in their homes and communities. The Support Coordinator provides case management for clients assigned to a consolidated care team. The position develops individualized care management plans, coordinates and brokers services to implement those plans, and monitors and evaluates clinical outcomes to ensure services are professional, comprehensive, and cost-effective. The role also helps identify, coordinate, and monitor needed services and supports through the Individual Support Plan (ISP). The coordinator assists participants in identifying and communicating their requests and needs, which may include housing, medical, social, vocational, and other community services. The position involves travel to participants as needed, stated as 50% travel.

Requirements

Bachelor of Science or Bachelor of Arts degree in related coursework.
Experience with Microsoft Office and state-maintained databases.
Maintain proficiency in company-sponsored training and certifications.
Maintain CPR/First Aid certification and current state-related clearances.
Successfully complete and maintain training courses required or amended by program regulations.
Valid driver’s license, personal vehicle insurance coverage for liability, and current vehicle registration; copies must be maintained on file with Care Lync.

Responsibilities

Complete assessments to identify each participant’s needs and service-delivery preferences.
Develop a Person-Centered Service Plan for each participant and modify it at least annually or following a significant medical or social change.
Provide information so participants can make fully informed choices about providers.
Ensure that a Behavioral Support Plan and Crisis Plan, when applicable, are consistent with the ISP.
Immediately report participant abuse, neglect, or exploitation to a supervisor or director.
Coordinate with individuals and entities involved in participants’ physical or behavioral care, including other care coordinators, to support seamless coordination of physical, behavioral, and support services.
Research and develop alternative solutions to participants’ needs.
Maintain confidentiality of sensitive materials and private health information.
Attend required trainings and recertification classes.
Confer regularly with supervisors and directors about participants’ needs, abilities, learning levels, and physical limitations.
Travel to participants as needed; the posting states 50% travel.
Immediately inform a supervisor of changes to auto insurance, vehicle registration, or driver’s license status.