Patient Coordinator

Avance Care • Davidson, NC

12d

About The Position

The Patient Coordinator works at Davidson Family Medicine and supports patient-facing clinic operations. The role provides a professional welcome and assistance to patients, handles phone calls and messages, explains clinic fees, specialized services, and office policies, and keeps the front desk and reception area organized. The coordinator schedules and reschedules appointments, coordinates walk-in patients, enters and updates patient information in the EMR system, and collects co-payments, deductibles, and co-insurance at the time of service. The position is full-time, with a day shift and rotating evening and weekend work.

Requirements

• High school diploma or equivalent.
• Exceptional verbal and written communication skills.
• Ability to multitask reliably under pressure.
• Strong technical proficiency with EMR software.
• A patient-centered mindset.

Nice To Haves

• A related degree or equivalent medical administrative experience.
• One year of medical front desk experience is strongly preferred.

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and professionally.
• Answer phone calls promptly and relay detailed messages.
• Explain clinic fees, specialized services, and internal office policies to patients.
• Maintain an organized and orderly front desk and reception area.
• Schedule and reschedule appointments and coordinate walk-in patients.
• Set up new patients and accurately update current patient information in the EMR system.
• Collect co-payments, deductibles, and co-insurance at the time of service.

Benefits

• Medical, dental, vision, and life insurance coverage starting on the first of the month after 30 days of employment.
• Matching 401(k).
• Short-term and long-term disability coverage.
• Health Savings Account (HSA).
• Dependent Care Flexible Spending Account (FSA).
• Competitive salary.
• Flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED